MalaysiaairlinesReviews of malaysiaairlines.com

I would willingly pay more to fly with any other airline rather than Malaysia. A simple claim for lost luggage is now into month 4 and with no end in sight. I am constantly chasing them up asking for updates by email, Twitter and Facebook. Absolutely no ownership, limited communication and little interest from them. Sensing they hope that I will just be so frustrated by their lack of communication, that I will just not bother to pursue my claim for compensation. Wrong!!!!

I am not at all impressed with Malaysia Airlines, having travelled Business Class from Europe to Thailand recently. The toilets were disgusting and there was no WIFI on a 11 hour flight ??? I think even their staff have given up. BTW: the crew smoke in the cockpit as was confirmed by cabin crew. From now on, I choose Emirates or Thai Airways. Don´t even think about using this airline. I dread to think what economy is like...

Malaysia Airlines have completely lost the plot, with no stability at management level the lost recently of yet another CEO and the complete lack of strategy, is having a profound effect across all of its services. My recent journey from London to Kuala Lumpur on their ageing A380-800 highlighted their flaws and incompetence. Travelling business class and using their Business/First lounge which has not been fit-for-purpose for a decade or more. The Golden Lounge at Heathrow airport which has been in its current form to my knowledge for at least 20 years Decrepitated, out dated , fuddy-duddy, conceived before the age of the Internet is deficient in the extreme. Every aspect of this airline is outdated and dysfunctional. Starting with its booking process online with a website that does not contain many of the features of their competitors or any online travel business. Try reserving your seats online, in fact try finding any reference to seats on their website. Don’t even search for Wi-Fi, because there is none. Not on any aircraft that they operate. Every competitor of Malaysian Airlines offers Wi-Fi, in particular in business class. Malaysia have been aware of this deficiency since at least 2015 and have yet to implement this very basic business need across their fleet. Multi adapter charing sockets in lounges and onboard, do mot exist. It is as if, the entire information age has passed Malaysian Airlines by. The interior of the aircraft in business class on this particular journey was very tired, filth between the seats. In-flight entertainment that hasn’t structurally changed for 10 years, some of the entertainment itself hasn’t been changed at all . The toilets were appalling, not clean. Furthermore, an inability to hold a connecting Malaysian Airlines flight from Kuala Lumpur to Phuket, Scheduling it’s departure one hour before the arrival of the long haul inbound flight. Necessitating the passengers to stay overnight at the airport for the first connection in the morning. This is gross mismanagement incompetence of planning, in the extreme. Having lost two aircraft they still continue to fly over Ukraine and other conflict zones. #MalaysianAirlines #MH380 #Enrich #MH17 #Emirates #QatarAirways #ThaiAirways #EmbarrassmenttoMalaysia #LetsGuide #MAS

4 of us flew back recently from Vietnam via KL, Mumbai to Goa and whilst the flights and staff are ok their customer "service?" is dreadful ! They lost our suitcases ( something we had an jnkling at as the check in person at H.C.M was an idiot ) for 3 days.We were shuffled through immigration at Mumbai ( much to the annoyance of other passengers) and made to run to the connecting gate without our luggage( this was obviously pre planned due to them knowing of our missing luggage) as "we would miss our flight" once there we waited for an hour for the connection ! We the had to retrieve the luggage once found at our own cost from Dabolim airport.The labels showed it had been flown via Air India and not our onward carriers Jet Airways We logged a complaint to which they replied and wrongly cited we are domicile in Goa and therefore no recompense woud be afforded ( which we are not, we are UK domicile) I/we pointed this out and gave them 48 hrs to respond this was 2 weeks ago ! No reply was received- an utter disgrace for a large airline

Omdat Malaysia Airlines (MA) wat aanpassingen hadden gedaan in hun vluchtschema, konden wij geen aansluitende vlucht nemen en konden uiteindelijk alles annuleren en kregen recht op een volledige refund (geregeld via onze tussenpersoon, Gate 1). Dit was op 24 augustus 2017. Op het moment van beoordelen is het 11 januari 2018 en we wachten nog steeds op ons geld, dit ondanks herhaalde vragen vanuit Gate 1 richting MA wanneer ze over de brug komen. Volgens Gate 1 verschilt de terugbetalingstermijn per vliegmaatschappij, en kunnen ze niet eerst ons terugbetalen voordat zij het geld van MA hebben ontvangen, omdat als ze dat bij iedereen zouden doen ze anders failliet zouden gaan. Ik heb zelf nog iemand van MA aan de lijn gehad en die verwezen alleen maar door naar Gate 1 en konden niet voor mij betekenen. Diep triest en ik voel me helemaal niet serieus genomen als klant! Dit is voor mij een grote reden om niet meer via MA te boeken.

Although on their website- via manage booking- some services are free, after the while they cancel it and write you that you need to call customer service in Malaysia (even though I am based in UK) to pay for those by phone. Pure scam! I hope my flight exists at all as apparently their website is a scam.

They cancelled our selected seats before the flight without informing us and although we selected seats together by the window we were assigned random seats as in Ryanair. They claimed that seats were not confirmed. Well, they were confirmed by us and we took a screenshot, but the airline did not accept this as a proof. It is 14 hours long flight and not the cheapest one. Horrible customer service, better to avoid. Never again!

I have been waiting for my luggage for over two weeks. I get no info and every time I get to talk to anyone at Malaysian they promise alot and never get back to me or sorts out the problem. Terrible airline. Can't understand that they still are in business!