MadisonseatingReviews of madisonseating.com

Chair came with broken plastic pieces falling out of it. A New – Open Box item really looked refurbished instead. The gas cylinder came wrapped in unnoticeable black tape, which made it nearly impossible to remove. They attempted to charge me $80 for it being scratched on return (you need to use a pipe wrench to remove it). Their return team claimed the chair was damaged on return. Fortunately, I took extensive photos and my full refund was processed. Not worth dealing with these people.

This store is designed to deceive. Despite touting 100% satisfaction guaranteed and free returns, only in the fine print of the Terms of Service does it say that for the majority of items, customers are required to pay their own return shipping and are not allowed to drop off items directly. Most of the items they sell cost $400-600 to ship, making returns entirely impractical. I spent nearly $700 on a chair, only to find out that it included aftermarket parts and was not to my expectations of quality or comfort. The packing slip clearly stated that their Support team would provide a return shipping label upon request, but upon reaching out, I received an aggressive reply saying that the shipping label offer didn't apply to my purchase, and that I should have read the terms of service prior to purchase.

Madison has no customer service. I called in order to get information on a simple but important question. Instead of simply addressing the matter on the phone they told me to hang up and go online. Like too many these days, Madison's staff are nothing but brain dead computer zombies who unable to do anything without a computer and nothing with one either. Moreover, from the other reviews it would appear that everything they ship out in nothing but broken junk.

*Update in response to seller* I NEVER requested I be sent ANYTHING. I requested a return/refund, which was completed. I did not want any parts sent to me. The seller is flat out lying to try to look better. Look at other reviews and you will see a pattern. The item description is still incorrect and has not been updated. The chair was not as advertised. The chair was advertised as including the "butterfly suspension" back. The chair does not include that back option. When initiating the return, support argued with me and refused to acknowledge the incorrect item description. Due to my dissatisfaction with the chair, I chose to return. After requesting the return, the seller blocked me from making any additional purchases (I intended to purchase a more expensive chair). I would beware of this seller.

Purchased an Aeron chair July-2025. Was delivered 8/12/25 to the incorrect zip code. Clearly shows on Fedex tracking the picture was not the correct location and the zip code of the address was changed from 21202 on the order to 21222 where it was delivered. Madison refuses to credit or file a dispute with FedEx. Customer service will only accept emails and there is no management to contact. We are out 700$ on a chair we can prove was not delivered to the correct address

Trash product, terrible customer service. Will advertise their chairs as "New/Open Box" but when you receive it the first thing you'll notice is the overwhelming smell of spray paint. As soon as I noticed it I should have immediately requested an RMA and returned it but I really needed a new chair so figured I'd give it a shot. First thing I noticed was after a day or two the arm rests would not stay where you would adjust them to and the seat would slowly sink. Ok whatever, the chair was still more comfortable than my previous one and I understood it was refurbished so probably needed some adjusting. However, after just two months of not even regular use (I've been recovering from surgery so I can't even sit down for longer than a few hours at a time), I leaned back slightly with the chair in the fully locked position and the lock completely gave way, nearly sending me flying out of the chair. Contact their CS - which can apparently only be done through email so they can avoid talking to pissed off customers. Wonder why? Must package/resend back to us, we'll repair it and charge you $95 to send back to you plus the cost of shipping it to them. The price to ship it back? No carrier will send this hunk of junk back for less than $500. I spent $530 to buy the thing. For the price that I would pay to have it repaired/gave them initially, I could have bought one from an actual certified Herman Miller seller. I said absolutely not, I'm not paying you all to repair this thing when there's nothing on it that works properly, from the lift, to the arms to now the tilt lock no longer works. Their brilliant second plan? Send it back and once we receive we'll resend you one. But the customer will have to pay the shipping cost for the return. So now they want to send my busted lemon chair back (on my dime), and take another shot on getting whatever garbage they send to me? Even if the replacement chair isn't a lemon, you know their plan will be to repackage the returned chair and sell it to another sucker who will be buying my used lemon. Things I discovered while troubleshooting my chair - the housing cover for the internal components under the chair had been cracked nearly in two but had been covered in spray paint so you have to actively be repairing the chair to see the giant crack going through it. There is a ZIP TIE HOLDING TOGETHER THE INTERNAL MECHANISMS. I repeat - a ZIP TIE... Manufacturing label with the serial code for the chair has been removed so no way to know when this chair was actually made. I'm probably using a chair thats 10+ years old but I'll never know because there's no way to tell since any identifiers have been removed. TLDR: awful product, awful customer service, hides behind their ability to "legaleese" through their terms of service to not be on the hook for repairing their product without causing their customers an absolute mountain of headaches. If you're looking to purchase an ergonomic chair for discount, find certified resellers. Never use this company

I purchased a Herman Miller Aeron from Madison Seating with the promise of a 10-year warranty. Less than three years later, the chair failed under normal use, and the “warranty” turned out to be essentially worthless. They required me to either pay hundreds of dollars in shipping to return it for repair and reshipment, or have me pay for the parts framing it as a “courtesy.” Customer service was dismissive, and the experience has been frustrating from start to finish. An expensive chair should last longer and be properly supported when a warranty is advertised. Buyers should know that the warranty is not what it seems and offers little real protection. Customer service to resolve any issues is even worse. Stay far away from this company.

Terrible customer service. Every question I asked was met with hostility. They canceled my order when I asked how long it would take to be delivered and then tried to charge me a cancel fee. I never asked them to cancel the order! They were rude, hostile, and terrible in every imaginable way. Id give them zero stars if possible.