LumiMedsReviews of lumimeds.com

The customer service agent, Mark, was great! The process to order involves multiple web sites and frankly is quite confusing. Without Mark, I would not have been able to figure out how to order my refill.

So, I began my journey with Lumimeds back in May 2025 b/c I knew that my pharmacy would no longer carry semaglutide due to the ongoing madness. Onboarding was easy, and I even received my 1st shipment within a few days of ordering- AMAZING, right? So, lets talk about the 2nd shipment. That was an ABSOLUTE NIGHTMARE. I put in as requested, early enough so I didnt run out of meds. It took them every bit of over a week to figure everything else. They kept telling me that my medication was at the pharmacy and I was like for 2 weeks? So needless to say, I missed a week. Here we are, 3rd shipment. I paid for it, now crickets. I want that INITIAL experience back, and I feel kinda swindled. They get you in that door, then thats it- you're a number. Out of ALL the people I corresponded with, Gretchen was most helpful getting my issue handled. Yall need MORE Gretchen, she seemed to be the only one who cared about my situation. I understand people being busy but the radio silence we hear on this end, is not fun.

I started an account one month ago for GLP-1 meds. I paid $499 for 2 months - 1 time charge. I had an expectation of someone reaching out to me to set up a Telehealth appt to help me with my prescription. A couple days after I paid, no one reached out to me, so I signed in and checked my online communication portal. Nothing. I did not understand what dosage I was supposed to order so I sent a message through the portal. They responded by telling me to call them and they would help me out. The first time I called I was on hold for 10 min then got forwarded to a voicemail. I left a detailed message. No one called me back. I got busy with life and called back a few days later. I left a voicemail. I then decided to schedule a Telehealth appt so that I could ask questions. I eagerly awaited for the day of my Telehealth appt and the very day of the appt., Lumimeds called me to let me know that they will be CANCELING my Telehealth appt because I already have an account set up. I told them my issue and that I needed help understanding what dosage to order etc. the person on the phone told me to send a message via the online portal. I told them that the online portal people told me to call them. the person on the phone asked me to please be patient. they have a of people to respond to. It's now been over a month. I have not received any communication AT ALL. no email or anything. I decided to sign into my online portal today and see that they charged me another $499 today! I did not pay for a subscription. I thought I was paying $499 for 2 months of Tirzepitide; that I have not yet received. I WANT A REFUND. DO NOT TRUST THIS COMPANY AT ALL. I send a message to the portal with all the details and asked for a refund. Now I wait. UPDATE: after a very frustrating experience, they have given me a refund. I hope that they fix their customer service system so that future patients do not have to go through this headache.