Bad
127 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumilux is listed under Cosmetics & Makeup.
Lumilux (lumilux.com) has 127 customer reviews on Rated Honest, with an average rating of 1.1 out of 5.
Showing 120 reviews with 1 star · Clear filters
Emma B.
Posted
Wish I read the reviews. A complete scam. You get sent complete crap & they do not respond to outreaches despite claiming a money back guarantee on the website. Avoid like the plague or just set fire to your money.
Faith K.
Posted
I bought an item over a month ago. It was delivered to a wrong postcode and got a notification the item has been returned to the sender. I came to realise they actually don't have a customer service phone number. I've tried reaching out to the email address provided but nothing. Just lost £64
Lisa F.
Posted
I ordered 2 magnetic lash kits in August. I have not received them. I’ve messaged them over and over and over. They keep sending me messages thanking me for patience. It’s October. Ridiculousssssss
Caroline H.
Posted
I have written to the email supplied with the online order which is ukshopperdirect etc ( site won’t display address) many times and there is no response. Do not purchase from this company. I believe they are scammers very poor in fact no stars …
Natalie D.
Posted
This website is a scam. I am in the process of reporting them to the National Cyber Security Centre and I encourage others who have left reviews detailing their awful experiences to do the same. The products are of poor and in fact dangerous quality and there is no response from the team to send them back and organie a refund.
Emma B.
Posted
Customer service do not respond no matter if you contact via the website or socials. Faulty product and I can't return it.
Ava
Posted
Absolute rubbish. The quality of product is disgraceful and they don’t contact you when you want to return even though their website states you can return it not satisfied. Scam.
Maria
Posted
I bought an Infrared LED Hair Growth Scalp Massager Brush with this company and then wanted to return it as I received something very similar as a present from a friend. I reached out several time to Lumilux to return the product, but I NEVER got a reply. LUMILUX is NOT a reliable company to buy from online.
