LoviReviews of lovi.care

I didn’t realize that what I was ordering was simply and app and some recommendations, I thought that it was for actual skincare products. I was unsatisfied, reached out to Lovi and they refunded me within 24 hours. While this isn’t a subscription for me; I do think that their customer service is doing an amazing job and I appreciate a company that will stand behind what they value.

Hello, Firstly, I want to say that I noticed the last upgrade to the Lovi algorithm. I really appreciate that the app now only shows product links for items that are purchasable in my country. This really improved the overall app experience. However, there is still an issue in the personalized skincare routine section. In my routine, the app recommends products; especially under “alternatives”; that are not available in my region. For example, in Step 4 (SPF), the recommended sunscreen is not purchasable where I live, and the same applies to the suggested alternatives. As a result, the algorithm sometimes recommends only products that cannot be purchased in my country.It is a bit confusing. While this isn’t a major problem, it’s like a small pebble in the shoe. Easy to overlook, but it still affects how smooth the overall experience feels. I hope this feedback is useful and helps improving the app. Best regards

Company refunded subscription fee when emailed. Thank you lovi team.

They charged me $54.99 for subscription which I didn’t wanted to purchase by just clicking on instagram add. Please don’t click on any of their social media add they charge money instantly and $26.99 for some stupid product guide which you really don’t feel of need. They charged me total $81.98 straight and when I emailed they just responded that your subscription is cancelled. I sent several emails asking for the refund but they don’t response on this issue. I am extremely disappointed with Lóvi and their customer service. I would have bought some products for me for this money which got wasted because of just one click on instagram add. However they have made my refund process and I have received the money thank you Lóvi for taking my request into consideration quickly.

I just made payment on the website and I tried to open the app but they are not sending any code to my email and my money is gone, but I wrote to them and asked for a refund and I did, at least they are honest

At the start of the sign up process, I thought I was paying for skin care products. No, it was just a subscription fee for the app. This was NOT made clear through the sign up process until you'd already committed funds. I immediately wrote to customer service to cancel my subscription, and expect to be refunded for what I have already spent. Oh, and the hard-sell you get once you've signed up to spend more and more is ridiculous. Avoid like the plague. Update - customer service have confirmed that a full refund is on its way. I have changed my star rating accordingly.

I’m disappointed in this APP. It has its pros but for me it has to many cons. It’s very expensive. For how much you pay for it I feel like it should let you scan the products you have and then build a routine for you from them and make suggestions on which one of your products you should keep and which ones you should change out and make suggestions on which products get. Now this APP does have a scanning feature that lets you scan products but it costs extra and it doesn’t always work and the scanner gets confused when you scan multiple products from the same brand. The APP does have some good qualities it does tell you what types of products to use in what order and it gives you videos on how to use those products. Also the face scanner does do a good job of scanning you face and showing you your trouble areas and how to fix them. So I guess if you are a beginner to skin care and have no products of your own or are ready to throw out everything you have and completely start over this is the app for you because it will give you a full product list to buy from Amazon and show you how to use them.