Average
383 reviews
LoviHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 76 reviews with 1 star · Clear filters
customer
Posted
You give me the wrong Prado
Response from Lovi· Sep 25, 2026
Hi, We'd like to understand exactly what happened here, so if you could elaborate a bit more on which product this was and what you were expecting instead, that would really help us sort it out properly. Our management team has also reached out directly to learn more about the details on your end. Looking forward to hearing back so we can get this resolved. Warm regards, Margarita & The Lóvi Team
customer
Posted
The scan is not detecting all.the issues.how can you recommend the products then? Please initiate the refund .
Response from Lovi· Sep 25, 2026
Hi, Thanks for drawing our attention to this! Scan accuracy is something we take seriously, so this isn't something we want to brush past. Our management team has already reached out directly to go over exactly what happened with your scan and how the recommendations came through, so we can properly understand where things went wrong. We're looking forward to hearing back from you so we can work through this together and make sure it's actually resolved, not just acknowledged. Warm regards, Margarita & The Lóvi Team
customer
Posted
Membership
Response from Lovi· Sep 22, 2026
Hi, We'd really like to understand what happened with your membership so we can help properly. If something about the membership didn't work right, whether it's pricing, cancellation, or anything else, please reach out to our team directly, and we'll sort it out! 💜 Warm regards, Margarita & The Lóvi Team
Shivani
Posted
I really thought Lovi was good as it came up on all my social media platforms. Once you buy the subscription which is expensive to begin with, it then takes to you all sorts of unnecessary steps and then you need to buy another subscription which is then double the 1st price. Ridiculous. once you scan your face it then gives you a product list, one product recommended by Lovi. I had to search the entire internet looking for it only to find out its discontinued. The products suggested for me didn't make sense for eg. the face wash I use is 82% compatible yet the one you choose is 70 something percent. not worth the hype!!!!!
Response from Lovi· Sep 21, 2026
Hi, Thanks for sharing your honest feedback. It looks like the second charge you're describing is likely tied to the optional AI add-on, which isn't required and can be skipped entirely. Also worth knowing, recommendations always come with a few options in each category, never just a single product, so something seems off if only one showed up during app usage. The mismatch in percentages and the discontinued item are both worth a closer look on our end. Please reach out to our team directly at [email protected], and we'll dig into your situation specifically 💜 Warm regards, Margarita & The Lóvi Team
Maurica H.
Posted
Service is bad
Response from Lovi· Sep 18, 2026
Hi Maurica, Sorry to hear the experience didn't meet your expectations. We'd like to actually make this right, but "bad" doesn't tell us much about what went wrong on your end. If you can reach out directly with more details, we'll dig into it and sort it out properly! 💜 Warm regards, Margarita & The Lóvi Team
customer
Posted
Terrible, bought the first subscription to trial it out and then cancelled it for future dates but they deducted my account without authorisation
Response from Lovi· Sep 17, 2026
Hi, We looked into this on our end, it looks like the subscription renewed automatically because the cancellation wasn't completed on the account before the renewal date, rather than any unauthorized charge on our side. That said, our team has already refunded the charge, since we move quickly once someone reaches out to us directly. If the refund resolves things for you, we'd really appreciate it if you could update your review to reflect that. And if you ever want to try again in the future, we're here for you 💜 Warm regards, Margarita & The Lóvi Team
customer
Posted
i asked to unsubscribe from my subscription and i am still enrolled
Response from Lovi· Sep 17, 2026
Hi, We checked on this and see that our team has already stepped in and helped right after you first reached out about the unsubscribe request, so this should already be sorted on the account. If that matches what you're seeing now, we'd really appreciate it if you could update your feedback to reflect that. And if anything's still off, let us know directly and we'll jump back in right away. Warm regards, Margarita & The Lóvi Team
Gabriel VENEGAS G.
Posted
Too expensive
Response from Lovi· Sep 15, 2026
Hi Gabriel, Appreciate you taking the time to leave this, even though it's clear the pricing didn't sit right with you. We get why cost is often the first thing people weigh before committing to any subscription, and we don't want that to be the reason someone walks away from taking care of their skin. We do offer different plan lengths and occasional discounts that bring the cost down quite a bit from the standard rate. If you're open to it, reach out to us directly, and we'll walk you through what might fit your budget better, or help sort out a refund if you'd rather step away entirely. Warm regards, Margarita & The Lóvi Team
