Poor
252 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
Showing 15 reviews with 2 stars · Clear filters
Minerva R.
Posted
I made my order in May 7but yet have not received my order. What’s the delay.
Response from Lou Square· May 22, 2024
Hi Minerva, Your order is on its way, you should receive it soon. We will raise an investigation with the parcel for the delay, we are very sorry for the inconvenience caused. Someone from our team will contact you to reward you for this mistake.
William
Posted
First order placed on 11/28/23 was perfect, no issues. However the second order I placed on December 29th, it's January 16th and the package finally arrived. This was not a shipping error the order wasn't fulfilled until January 15th. None of the ways to contact the business work except the FB messenger. While they did offer me a 20% coupon for my next order, I'm hesitant to try them again. The customer service was frustrating at best, going from apologizing and promising to make it right, to telling me that my order showed as delivered even though it hadn't been processed yet.
AN
Posted
delivery is too slow
Thomas
Posted
upon ordering one line of the address was missing. I emailed and it was rectified/answered 2 days later. At least they acted upon it. After that, it took another few days for the shipment to go out and shipping is very slow. I usually order from a different company but Lou Square promised fastest shipping. Since I realized shipping is snail mail with Lou Square, I ordered from the usual company and they offer expedited shipping for a cost. Received my order in less than 2 days from Miami to Orlando, while Lou took nearly a week. Sticking to my old provider even if shipping is not free.
Becca L.
Posted
Hi!! I didn’t give 1 star because the shipping was SO fast. It was awesome! But the flavors all seem to be off/burnt/not right. It was pretty disappointing. If I could get replacements that would be wonderful but I also understand if you can’t.
kerri D.
Posted
I ordered 2 rechargable disposables and for the first time one of them doesn't work. You inhale and the light turns on but nothing happens.,
Bryce H.
Posted
It took more than 3 days
Response from Lou Square· Mar 11, 2023
Dear Bryce, We are sorry to hear that your order arrived late, and we apologize for any inconvenience this may have caused. We understand that timely delivery is crucial, and we take full responsibility for any delay in getting your order to you. We would like to assure you that this is not a common occurrence, and we do everything in our power to ensure that orders are shipped and delivered on time. However, as we work with third-party logistics providers, there may be occasional delays due to unforeseen circumstances beyond our control. We appreciate your patience and understanding in this matter and would like to assure you that we are continuously working to improve our processes to minimize any future delays. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and hope to have the opportunity to serve you better in the future.
