OuterReviews of liveouter.com

Extremely pleased with the quality of my teak outdoor sectional and coffee table. Upon delivery of my concrete end tables, one had a minor crack from shipping and Outer made it right without issue. Yes, we are used to next day shipping in today’s world, and it did take roughly 6 weeks to receive my furniture, but the wait was worth it. The quality of the furniture is top notch and the delivery and assembly was perfection. Customer service experience was 10/10 and I would be more than willing to order again.

Had an absolute stellar experience with the team at Outer. 1st, I bought their amazing sectional sofa with the built in covers. Works and looks great. So I then bought their umbrellas, beautiful and resistant to high winds. Finally I had their decking system installed. Highly professional team that built the 20x20 innovate structure with pergola in one day. Wow. This company rocks!

We purchased two full outdoor furniture sets from Outer (one for our main home and another for our vacation home) and we couldn’t be more thrilled. Each set included the Charcoal Aluminum Outdoor Sofa with Armchairs, Rectangular Aluminum Coffee Tables, two complete Dining Table sets (with Armchairs, Armless Chairs, and a Dining Bench), Ottomans, and Teak Coffee Tables. The quality and craftsmanship are top-tier. The charcoal aluminum frames are not only modern and beautiful but incredibly durable. The cushions are plush and comfortable, and both the Sandstone Gray and Pacific Fog Gray colors look refined and inviting. When Sandstone Gray was briefly out of stock, Outer offered to send Pacific Fog covers to avoid delay, then followed through with the Sandstone Gray once available—a thoughtful touch that reflects their exceptional customer service. The “OuterShell” protective covers are one of our favorite features. They’re built right into the cushions, making it effortless to protect the furniture from the elements. Compared to our old Costco set, which required two people and a wrestling match to get covers on, Outer’s design is a game changer. Guests constantly compliment the setup, and we find ourselves spending far more time outdoors than ever before. These pieces have transformed our outdoor spaces. We wholeheartedly recommend Outer to anyone looking for premium outdoor furniture with intelligent design and white-glove service.

Easy to unpack, included all of the hardware, easy assembly. As a husband that has to assemble this stuff I loved the quality hardware. I also like how easy it is to cover up the cushions with the built-in covers before a storm. Love the comfort. It is what an outdoor sofa should be: comfortable when you are ready to sit and sturdy. The quality and sturdiness of material are so reassuring in a world where every product seems to be getting cheaper and worse.

The outer shell is the greatest invention in outdoor furniture history. Every detail is super considered. The sofas feel like they will last 20 years through winter and rainy seasons alike - the quality is - if you know you know good.

Great product with stylish design and great quality. Shipping went smoothly and the white glove delivery service was top notch.

Outer furniture came recommended by a family friend and when I first came across this review site I was terrified I would never receive my furniture. After receiving it I figured I would write a review of my experience in case there is someone else looking to purchase as I've learned a lot of their process and I think understanding that helps. First I want to say that if you don't mind waiting for some high quality furniture; this is well worth it. Ive hosted two events with a couch, two chairs with ottomans, and an umbrella and everyone has commented on the quality/comfort of the chairs. They seem firm at first touch but after sitting on it; it's perfect. That being said, I'm a big fan of the heavy umbrella base. During windy days; the umbrella stays firmly planted and I'm hoping to get a second base for another umbrella I have. As for the biggest complaint I've seen here - service and shipping: Service - I just checked my emails and I have about 50 emails with Outer since my order was released for shipment at the end of February. Yes, that means I waited two (white knuckled) months for the furniture but it did arrive. Each time I corresponded (and spoke) to Stephanie or Diana they were extremely helpful. If you're asking why I still give 5 stars after waiting two months; I'll cover that next. Shipping - Outer offers free shipping for large order because they utilize LTL shipping. After components are shipped in they are stored at a Warehouse and then they rely on sharing space on trucks heading to wherever (in my case, the east coast). Especially with today, space is harder to come by for freight unless you do dedicated trucks which is more expensive. Outer can have the shipment ready for pickup but then they're at the mercy of the freight forwarder to get the shipment to you. I say this because one thing that helped put me at ease was getting the Pro # which is the tracking number for the freight forwarder. It's updated frequently but will only show the travel from Outer's warehouse to the delivery company's location. For me it was the longest part of the journey so it helped for me to see that. I hope this helps explain and maybe alleviate some white knuckling for others when they place an order. As always, your mileage may vary. Ship

First let me start with the product. It is great - the outer shell is so amazing as the trees around us drop a lot of leaves buds etc. the couch is sturdy comfortable and looks great. Because of this I understand the company is seeing tremendous growth. I ordered a couch (6 seater sectional in teak) around Memorial Day and the initial deliver estimate was off by a few weeks. While this was certainly frustrating as I wanted to enjoy the product their customer service really made up for it. Diana was responsive answering each one of my questions and personally getting my order out the door. They acknowledged the experience was not what they were going for and earned a second order from me by doing right by the customer. Currently have 2 ottomans on order to make it an 8 seater sectional and can’t wait.