Lively RootReviews of livelyroot.com

Should have not done it. Ordered against the advice of folks with bad experiences. Oh well, my fault. I ordered a braided Benjamin Ficus and got a Lily. they don't even look alike...how could someone mess that one up?

Just received our Medium size Money tree plant we paid $51 for was disappointing. To them Medium is 18 inches. We could have paid $16 for a 12 inch plant at Lowe’s. The leaves look like they might be ready to die. Also it looks like it might not grow any taller. It is a cheap $1 plastic pot. Total disappointment. Waste of money. Never again

I bought a pink princess philodendron. What I got was nothing like what they advertise. It was a premium price so I expected more. I did not get a pink princess but some other philodendron which shouldn't cost more than $15. Their 100% happiness guarantee is BS. I emailed and filled out the contact form like the website says and no response. Beware of the reviews on the website, they filter them and only publish the positive ones.

BEWARE. It’s always a red flag when you can’t speak to someone but instead get an automated response directing you to send an email. 3 out 4 orders have been missing items or not sent at all. Was I notified? Of course not. So I contacted them through email, & when I finally got a response days later, they acted like it was no big deal, & didn’t even offer to refund shipping charges. Oh btw, this was a birthday gift for my sweet 80 year old neighbor. When I asked if she liked her plant she informed me that she never receive it.

I got the excuse it was the delivering service for sending literally a DEAD plant to my sister. I had used this service over a year ago w/ no problem. This time the plant didn’t arrive for 2 weeks and was dead. Getting a refund was the least they could do, it would have been better to send a replacement, too, as now my gift was a non gift, horrible.

Horrible customer service and horrible plant. Tried calling all day Friday and was not able to get through. Sent a email the night I received the plant and then decided to chat and FINALLY after 2 hours got my refund. At first I was going to get a replacement and asked for expedited shipping since it was Friday she said it wouldn’t be delivered until Monday or Tuesday and if the plant was damaged they could not send me another replacement. I have never experienced costumer service this bad and quality control. The plant was broken on 5 out of 7 of the major leaves and she tried to tell me it was due to shipping.

I placed an order online for a medium size pineapple plant for my son a week before Father's Day ( on a Monday) that they guaranteed would be delivered in time for Father's Day (the following Sunday) . They offered 2 sizes, I opted for the medium size. I received an email late Wednesday that they apologize that they can't fulfil my order as they are out of stock on the size I ordered, but they would switch it out for the smaller size if I approved that or refund my money. I opted to continue with the order and accept the smaller size since it was already Wednesday. I was later advised that this would not be delivered in time for Father's Day. I argued that it was their fault for not telling me they were out of stock for two full days after placing the order and that I needed it to get there in time for Father's Day. They offered to send it FedEx 2 day delivery and that it would be delivered Friday before Father's Day. Today is Friday before Father's Day, and I just received the tracking information (that I had to request since it never came) only to find it will not be delivered until Monday after Father's Day. Terrible experience. Terrible customer service. Don't order from this place unless it makes no difference to you when it arrives. I have no idea what the plant will look like or how hardy it will be, but I guarantee I will never buy from this place ever again and I urge everyone else to stay away.

I had my doubts about ordering plants online and all my concerns were confirmed! 2 damaged and completely dried out plants with brown leaves. The little palm tree must have been upside down for a while during transit. Never again!