Excellent
43 reviews
LiveHelpNowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveHelpNow is a powerful, all-in-one customer engagement platform that helps businesses deliver faster, smarter, and more personalized support across every channel. From live chat and SMS to email and ticketing, LiveHelpNow brings all customer conversations into one unified workspace so teams can respond quickly and efficiently.With built-in automation, conversational AI, and robust reporting tools, LiveHelpNow helps reduce response times, improve agent productivity, and create more meaningful customer interactions. Whether handling real-time conversations or managing high volumes of inquiries, LiveHelpNow gives your team the tools to stay organized, responsive, and focused on delivering a better customer experience.
LiveHelpNow (livehelpnow.net) has 43 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 33 reviews with 5 stars · Clear filters
Leah
Posted
We have only been testing Livehelpnow for just over a month now and so far we have really liked it. We have some more testing to do before we will know if it will be a permanent feature for our company. I really appreciate the willingness of the company to tailor the features to our unique needs.
Response from LiveHelpNow· Oct 6, 2015
Hi Leah, So great to hear that your testing has been operating sufficiently! We are here to help you and your business! :)
Peggy
Posted
Great an inexpensive tool
Response from LiveHelpNow· Oct 6, 2015
Hi Peggy, So glad the affordable cost is helping!
Rosemary
Posted
We were using (Zopim) a competitor of Live HelpNow, and then I was lucky enough to discover LiveHelpNow! Awesome live chat software but what really impressed me is their personalized, friendly customer service. Their phone support is free! They help with whatever questions we have, which saves me time - and time is money. I wouldn't hesitate to say if you're looking for live chat software, this is where to go.
Response from LiveHelpNow· Oct 6, 2015
Hi Rosemary, We are so happy you made the switch as well, and that our Customer Service has been of great benefit! We are here to help! :)
Kathie N.
Posted
I was new to using the Live Help chat feature for our company. Jamie was very patient and helpful every step of the way in both answering my questions and guiding me to getting what I needed. Thus as a satisfied user of Live Help, I would like commend them for their fast response time and how knowledable their staff was for tech support. It was a very simple process.
Response from LiveHelpNow· Oct 6, 2015
Hi Kathie, So glad to hear our support was convenient and fast! We are here to help! :)
Timothy
Posted
We integrate LiveHelpNow into our product (Premier eTitleLien - etitlelien.com) as part of our support options for our customers. There are three major things we appreciate about LiveHelpNow and why we continue to value them as partners: (1) We can customize the chat environment and behavior to meet the design and performance needs of our application (2) LiveHelpNow provides excellent performance metrics we use to ensure our support quality and (3) LiveHelpNow provides great support whenever we need help with their product.
Response from LiveHelpNow· Sep 28, 2015
Hi Timothy, Great to see eTitleLien is continuously benefiting!! Thanks!
Cecil
Posted
Bianca was very knowledgeable about the system and how it works which helped us find a solution rather quickly. All my experiences with LHN have been great.
Response from LiveHelpNow· Sep 24, 2015
Hi Cecil, Thanks for your feedback! So glad you are getting the experience you deserve! :)
Brent
Posted
Very easy to integrate and use. Has expanded our customer support options especially for non English speaking clients.
Response from LiveHelpNow· Sep 9, 2015
Hi Brent! Thanks for sharing- glad the translation tool is so helpful! We have found it is one of our most favorable features!
Empire M.
Posted
My experience with LiveHelp is that it's user friendly, easy to set up and easy to use.
Response from LiveHelpNow· Aug 18, 2015
So glad to hear your experience has been beneficial!
