Great
275 reviews
LINSY HOMEHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LINSY HOME wants to create for young people that is undefined, limitless, and can meet their different needs at different stages of life. We hope that our products are not just short-term companions for a stage of life, but become users' "family members" with extraordinary quality and limitless designs that accompany them through their growth.Therefore, our product starts with a modular sofa that is full of imagination. Users can freely change its combination and layout according to their needs. But the imagination doesn't stop there. Linsy Home's modular sofa has more practical features, unexpected fabrics, a brand new comfortable experience, and designs that surpass imagination.
LINSY HOME (linsyhome.com) has 275 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 31 reviews with 1 star · Clear filters
Vito M.
Posted
This company has horrible customer support. It’s all via email and takes days for a response. They also have up to a 40% restocking fee so that “money back guarantee” comes at a high price. The couches themselves we just ok with several imperfections. I would not use this vendor again.
Andrew J.
Posted
I got the wrong item and no one is responding to my inquiry
Richard P.
Posted
The comfort is not pleasing and we also receive a stain on it when we open up just one box. Im trying to return it but it is like pulling teeth. There is no customer service and when you call 1-838-943-0677 to speak to some to start the return process the mailbox is full. After starting a chat on the website it mysteriously is not working and now I'm doing everything by email which I have. I was sent an email stating my ticket is closing because i haven't responded to them in a week after responding to them daily and I have screenshots and emails to prove that I had been responding but it seems whoever is helping me is clearly hesitating and I believe it is so I can go pass my 30 days so I cannot get a refund. I WILL NOT BUY. ALL I WANT TO DO IS RETURN THIS SO I CAN MOVE ON BUT IM NOT GETTING ANY HELP FROM THIS COMPANY. DO NOT BUY!!! NOT WORTH THE FRUSTRATION AND CHECKING MY EMAILS IN THE MIDDLE OF THE NIGHT TO SEE IF I WAS SENT AN APPROVAL. ALSO I SUBMITTED A ONE STAR REVIEW ON THEIR WEBSITE THAT DID NOT POST AND IM PRETTY SURE THERE ARE PLENTY OF REVIEWS LIKE THIS THEY WILL NOT POST. I WILL NOT RECOMMEND THIS COMPANY.
ROSE
Posted
Not as expected at all. Definitely wouldn't buy. Several pieces came used and scuffed. When I contacted the company they said absolutely not possible. I sent pictures they didn't reply. In addition to that, after about 1 hour of sitting on it, it develops a cavernous hole in the seat that will never go away. The sofa has no storage in the seat even though it's written everywhere all over the website. It's not every model. I would throw the sofa right out if I could.
Jill C.
Posted
We loved it, but it already has a broken frame. 4 months later. So sad!
Mariah P.
Posted
I don’t understand the instructions at all. It’s pretty clear that major pieces of the furniture are missing.
Chris
Posted
I am still waiting for someone to get back to me regarding 2 stains on one of the pieces we noticed as we unboxed our new couch. I emailed right away with pictures and detailed info and have been waiting. Unfortunately, I can not find a customer service phone number. Would love to speak with someone and would love to give 5 stars.
Response from LINSY HOME· Sep 7, 2023
Hello Chris, We've reviewed the status of your order's after-sales process and have suggested solutions for the issue you've encountered. We eagerly await your response. Additionally, we're offering a complimentary seat cover for each RUBIK III, which you can easily replace yourself. We hpe this will help resolve your concern.
