Great
275 reviews
LINSY HOMEHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LINSY HOME wants to create for young people that is undefined, limitless, and can meet their different needs at different stages of life. We hope that our products are not just short-term companions for a stage of life, but become users' "family members" with extraordinary quality and limitless designs that accompany them through their growth.Therefore, our product starts with a modular sofa that is full of imagination. Users can freely change its combination and layout according to their needs. But the imagination doesn't stop there. Linsy Home's modular sofa has more practical features, unexpected fabrics, a brand new comfortable experience, and designs that surpass imagination.
LINSY HOME (linsyhome.com) has 275 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 14 reviews with 2 stars · Clear filters
Tyson
Posted
Ordering was great but shipping is taking a long time. The couch was supposed to be to show up 2 days ago but has just said a new date will be given when packages move and they have not moved in the past week. I know this is a FedEx problem but it looks bad for Linsy too.
Cornpoop
Posted
Furniture seems good but customer service is trash.
Deb N.
Posted
To date I have only received part of my 3 seat couch. The first shipment I got 2 C1 boxes and an A1 box. Along with that I got a metal bed frame which I did not order. The next shipment I got the console and another A1 box. So I still need an A1 box to complete my couch. I was told the storage ottomans were on back order. I would really like to receive the rest of my order.
Lynn C.
Posted
I still don't have the rest of the hardware that would allow me to attach the arms and back.
Tammy in S.
Posted
Both couches arrived with an extra item that wasn’t supposed to come. This is not a bonus because I now have to figure out how to get rid of these big items no one can make use of unless they want to buy the same couch. What’s even worse is that the corner piece to both couches is missing. Things happen so I emailed customer service. Obviously, at this point I’m giving away my time for free. Customer service responded to my message quoting tracking numbers that they didn’t bother to check because all of the items were already delivered. They tried to tell me to be patient because items were in transit. They sent me completely useless information so I had to type out my email again submit all of the pictures clearly demonstrating that I had extra pieces yet was missing pieces. As of this post, I have put in time to try to get a response and I have weird couches in two different houses that don’t have a corner. And, customer service doesn’t even read what I sent them because they replied with completely irrelevant information they didn’t bother to check. All they had to do was click on tracking and paste each of the tracking numbers just like I did , and they would’ve known that everything has arrived. I mean, it’s kind of weird. They couldn’t see that on their end? So, I’m not really sure how they’re running their business at this point and I’m $8,000 out with incomplete couches and no confidence in customer support. I’ll update my review if I ever receive the corner pieces and I would have no idea how in the world to return these couches if I never receive the corners. There is no pre-sales support available, btw. I ended up just crossing my fingers because it was too complicated to try to figure out how to type out or articulate the various questions that I had. I’m sure once the pieces arrive. It’ll be a great situation. If they arrive, because I don’t know if customer service is, going to eventually have the lightbulb turn on and you can’t call anyone. I do feel better about the fact that they use trust pilot because that’s always assigned that somebody wants to improve so fingers crossed.
Ebin L.
Posted
You did great, your choice and shipping partners, however is not.
