Average
277 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lightsandhome is listed under Home Goods Stores in Lindon, Utah.
Lightsandhome (lightsandhome.com) has 277 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 21 reviews with 4 stars · Clear filters
Tom S.
Posted
Order confirmation slow. Took 3 plus days before we received it.
Response from Lightsandhome· Jan 26, 2018
Tom, It looks like the item you ordered did advise up to 5 days before shipping, but I'm so sorry you did not receive it as soon as you'd hoped. We hope you're enjoying it! -Madelyn S.
Erika de W.
Posted
Had to wait a long time for a replacement but in the end we did receive it. Very happy with our lights.
Response from Lightsandhome· Jan 26, 2018
Erika, We apologize that your replacement process was less than speedy, but we're so happy you're satisfied with your fixtures! -Madelyn S.
Maria L B.
Posted
Customer service was excellent and they kept me notified of the status of my order.
Response from Lightsandhome· Sep 15, 2017
Hey Maria, It was our privilege to do business with you, and it would be our pleasure to continue serving you. Thank you for your feedback. -Machelle M.
Carole
Posted
Delivered promptly & intact. Great value.
Response from Lightsandhome· Jan 26, 2018
Carole, We're so glad you had a good experience and hope you're still enjoying your fixture! -Madelyn S.
Richard in C.
Posted
This is an updated review. I had purchased six exterior lights from Lights & Home. I liked them, my wife did not. The company advertised a 100% no-questions-asked return policy on its website. I contacted the firm several times through its website and email but received no response. I gave up and sold the items at half-price on Craiglist. I was not pleased. After learning of my experience, Aubrey, eCommerce Manager for Lights & Home, contacted me by email. She apologized for the problem I encountered and said that she would refund the difference that I was out after selling the lights on Craigslist. Once Aubrey got involved, things went smoothly. She did what she said she would do, and the refund amount was processed quickly. Because the company made things right, I have updated my review to reflect this satisfactory resolution. Returns and RMA requests can occasionally fall through the cracks. I've dealt with companies who ignore the problem and never reply, which is infuriating. But when Lights & Home became aware of the problem, they made things right, quickly, and without argument. That reflects well on the company, and as a result, I would consider buying from this firm the next time I need light fixtures.
Response from Lightsandhome· Sep 15, 2017
Hi Richard, I am happy to hear we were able to get this resolved for you. Thank you again for your valuable feedback and continued business. - Aubrey M.
