Life Time FitnessReviews of lifetimefitness.com

Awful experience. The manager, Edwin Hetman, exhibits an abuse of power and conflict of interest. He chooses favorites and disregards true concerns. Poor management skills and highly unprofessional. This place will always have problems as long as he’s running it.

I tried cancelling my membership last month and had to pay for the entire month. Now they charged me again for this month and refused to give me a refund. Their online app to cancel does not work properly and their customer service is atrocious. The location on Clarkson road in Ellisville Missouri is terrible. They do not return calls.

Horrible experience at the lifetime in mason, oh. Snobby and unfriendly instructors (Kristen and Kara). 6 am classes are outdated. Too few of class offerings at that time considering price. Creepy men on the weight floor with wannabe porn stars filming themselves. Place is a total joke.

I’ve been a member at Lifetime King of Prussia and have to say the customer service experience has been deeply disappointing. My biggest frustration is that management simply does not listen to member feedback. When you raise a concern or complaint, it falls on deaf ears — and it doesn’t get better as you go up the chain. I’ve tried addressing issues with staff, then escalated to higher-level management, and the response has been the same at every level: indifference. There’s no acknowledgment of the problem, no follow-up, and certainly no effort to make things right. It feels like complaints go into a black hole. For the premium pricing Lifetime charges, you’d expect a baseline level of professionalism and responsiveness. Instead, the entire management team seems untrained in even the most basic principles of customer service — active listening, accountability, and follow-through. A facility is only as good as the people running it, and right now, this location is being let down by leadership that doesn’t seem to value the members who keep it running. I’d encourage the management team at this location to invest in some real customer service training, because what they’re doing now isn’t working.

Lifetime Austin South is a physically and emotionally unsafe, volatile environment. Don’t be fooled by the facilities (trust me, there’s plenty of mold growing here which is an ongoing issue they avoid solving). There is much more to this place than meets the eye. Lifetime is NOT an upscale gym. I urge you not to enter into a contract with Lifetime Austin South for your own safety and protection. My safety is my utmost priority and I had to prioritize myself by leaving, as Lifetime does not protect its members by choice. The worst part about this unelevated gym is that staff and the Lifetime company itself are completely aware of issues happening here, yet do nothing to resolve them. Instead, they avoid taking any action which is simply unethical negligence. As a long time member here for years, Lifetime’s lack of integrity revealed itself to me over time. This place is classless and a huge mess. Not a hot mess. A gross mess. Money can buy many things. Class, however, is not one of them. I never could have imagined the tasteless, unproductive, unsafe drama that goes on at the South location in my wildest dreams. Most members are hesitant to speak out, but it’s important to be honest.

life time presents itself as an upscale facility, and at $330+ per month it fits the bill, but in reality it's run with the lowest standards i've ever encountered at a gym. the staff at the Atlantic location in Brooklyn are completely chaotic and no one showed up for the tour I had scheduled when I first considered joining (and no one bothered to let me know ahead of time). instead of making it right, the membership concierge, Darrell Ross, ignored my multiple attempts to reschedule the tour and refused to even answer a simple question I had about classes. i remained completely tactful and polite throughout our exchange--I didn't even complain about being stood up for the tour--and yet his response was truly and bizarrely rude. I also wrote to the manager, Emiliano Tramontozzi, asking for help but a week later he still hasn't responded either. it looks like a nice place but that doesn't justify the trashy treatment and lack of basic hospitality. you can go elsewhere for a much better experience—and you'll probably pay less too.

Way too expensive for what it offers, and customer service was disappointing.

My experience working at Lifetime West 56th Street was deeply disappointing. In my personal experience, I felt targeted and treated unfairly by management, especially Melina Hetman and April Ho. April often made it clear that if you weren’t in her circle, she wouldn’t put leads on your calendar, and Melina’s behavior toward me felt unprofessional and biased throughout my time there. When I brought my concerns to Brian Brister, a corporate representative, I was shocked to be terminated almost immediately afterward. Instead of investigating the issues, it felt like Melina and April closed ranks and escalated the situation against me. West 56th Street has long had a reputation among staff as one of the more racially insensitive clubs in New York, and rather than addressing toxic behavior, management tends to move problematic employees around and ignore the core problems. I’m sharing my experience in hopes that corporate finally reviews the culture at this location and takes real steps toward accountability, fairness, and a truly inclusive workplace.