Excellent
2,864 reviews
LifeStationHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 2,280 reviews with 5 stars · Clear filters
Mabel Louise Kelley E.
Posted
The alertness of their surroundings at all times. It was better than none!
Response from LifeStation· May 9, 2025
Thank you for your feedback! We're glad to hear you're satisfied with the service. We appreciate your support!
customer Brad / P.
Posted
Sherry in customer service was extremely helpful. She was knowledgeable about all the products and whereas I had previously evaluated a pendant she determined that the watch was better for my case. I was told that the pendant be within 6 inches of my ICD inserted cardio defibrillator and-addition, I have a pacemaker. So there could be be a strong possibility that could interfere with my ICD. She converted me over to a watch, which actually has more features than the pendantand we’ll see how that works out.
Response from LifeStation· May 9, 2025
Thank you for sharing your experience! We're so glad Sherry was able to guide you to the right option with care and expertise. It's great to hear she took your medical needs into account and helped you find a safer, more feature-rich solution. We hope the watch works out well and we're here if you have any questions along the way!
customer
Posted
Very helpful!
Response from LifeStation· May 9, 2025
Thank you for the 5-star review! We're glad to hear you found our team's support helpful and appreciate you taking the time to share your experience.
A C.
Posted
Excellent explanation of service. Only thing not mentioned was cost of Replacement cost of $6.00 for faulty equipment.
Response from LifeStation· May 9, 2025
Thank you for the great review! We're glad the explanation of our service was clear and helpful. We appreciate you pointing out the missing detail about the $6.00 fee. Feedback like this helps us improve communication for future customers.
customer Ms W.
Posted
The customer representative was courteous, patient and professional.
Response from LifeStation· May 7, 2025
Thank you for your kind words! We're thrilled to hear that our representative was courteous, patient, and professional. We truly appreciate your feedback and look forward to serving you again.
Maurice S.
Posted
Very good service they explained how the device works and the use of the battery . It is good for three years and also the back up battery device is good for 36 hours.
Response from LifeStation· May 7, 2025
Thank you for your feedback! We're glad to hear you received clear explanations about how the device and battery work.
customer
Posted
Christina was very pleasant and helpful with my order. She had a lot of patience with me asking questions
Response from LifeStation· May 7, 2025
Thank you for your kind words! We're so glad to hear that Christina was pleasant and helpful, and that she took the time to patiently answer all your questions. We’ll be sure to share your feedback with her!
Michael G.
Posted
Well I totally forgot about this. How is it coming and what is the return policy?
Response from LifeStation· May 6, 2025
No worries at all—it happens! We’d be happy to check on the status for you. Your device will be arriving by USPS within 7–10 days. As for the return policy, we offer a 30-day money-back guarantee.
