LifeProofReviews of lifeproof.com

Do not buy any LifeProof case for your cellphone, They do not honour the warranty. My replacement case has failed and now Otter Products in Australia will not replace this because the date of the receipt for the ORIGINAL case has expired. Terrible.

So My son dropped his phone at school with a life proof case on. He comes home and the back of his phone is cracked but the case is fine. So the case failed to do its job. I didn’t pay for the case to protect itself it’s supposed to protect the phone

What has happened to Lifeproof Used to be the best thing on the market Not any more First the latch for charging Next case Case doesn’t fit correctly so can’t use the apps Very disappointing

I have owned Lifeproof products since my S4. Since Otterbox bought them things have gone downhill. My S8 case had to replaced about 10-12 times, literally. The volume up and down buttons kept breaking. I am still finding those cases and recycling them. On August 12th, reluctantly, I bought an S10+ case hoping they had fixed the problems prior to this. They had not. On August 20th the case arrived. The USB cover on my case would not close and remain closed. I wrote to Lifeproof stating the following: "I am a bit disappointed with this latest case. I have not decided whether to get you to replace it or to get a refund... I have been aware that, year on year, Lifeproof's quality has just deteriorated... and I do not know whether I want to continue on using your products. If you could reply and tell me what resolutions you have in mind, what my options are, then I can make a decision as to how to proceed." There was no response, so to protect my money I opened a PayPal dispute. On the 26th August Otterbox/Lifeproof dispatched a new case. I informed them that I did not want the new case and would rather the refund. I also asked them how to return both cases. I was told that there was no need to return the cases, as there was no mechanism to refund the postage. The customer service agent I was dealing with did make a polite request that I photograph the case and send her photos, which I said I could do when I was less busy (at that time I was preparing and packing for a house move that I am kinda still going through). AT THIS POINT THEY SHOULD HAVE REFUNDED, THEY DID NOT. It ended up that I had to escalate to a PayPal dispute. PayPal then "investigated" and, after further evidence from Otterbox, decided I had to return the cases. When I consulted with Otterbox they told me they did not want the cases back, but that they could not control PayPal (wut??? You can issue a refund if you want, Otterbox) and that I had not sent photos and therefore they could not issue a refund??? Here are the facts: 1) I bought a case and it was faulty. 2) I requested a dialogue because I was not sure I wanted a replacement. 3) They sent a replacement. 4) I made clear I did not want a replacement and offered to return the items, they refused the return because they could not refund me the postage. 5) They agreed to the refund as they should under Distance Selling Laws. 6) They did not issue the refund. 7) They have told PayPal that they will not issue a refund until I return product. 8) They have told me that they do not want the product back but I cannot have the refund until I conduct a photoshoot. This is Otterbox making up their own laws and contrary to my rights as a consumer. It is rubbish and confusing customer service. I have started a chargeback on my card.

The latch broke after 1 1/2 Years not covered, What’s LifeProof about this product,do not buy junk

The latch for the charging housing doesn’t stay latched which makes it not LifeProof. Complete design flaw. Choose another brand.

I live in canada. Site said shipping $9.99 to canada. Got charged over $16. Then the price does NOT meet the cheap plastic mould quality. I mean after currency conversion it was over $137CAD for a flimsy cheap piece of plastic which was never told price was in USD. sure I got my case in 2 days from ordering but this case I got for my S10 is worth only $10 at the most. Highly disappointed. 1st and last time customer and after reading these reviews about the back of the phones cracking from the cases themselves... I've since taken my 20 min old case off my phone to save me replacing my $1400 phone. Stay away people

What a piece of crap! Don't waste your money. They are great for about 6 weeks, but forget it after that. I am not tough on phones or cases at all. My daughter's case became a problem at about 6 weeks after she got hers too.