LifeMDReviews of lifemd.com

Response from LifeMD· Mar 11, 2024

We are sorry to hear that you are having difficulty scheduling an appointment. We want everyone to have a great experience using our service, and with that being said, we would appreciate it if you could reach out to [email protected] as soon as possible so someone from our management staff can contact you to rectify the situation. We have also sent you a request via Trustpilot so we can look into this further for you.

Response from LifeMD· Feb 19, 2024

Thank you for your feedback, Kadi. We understand your concern and your opinion is of the utmost importance to us. We are so sorry to hear your experience was not a 5-star one and we will do our best to rectify any issues you may have had. Please note that when you sign up to use our service it states several times before checkout that the medication cost is not included. I am sorry to hear this may have been overlooked. A member of our management team will reach out to you to address this. Thank you for being a valued LifeMD customer!

Response from LifeMD· Feb 16, 2024

Thank you for your feedback, Daniel. We are so sorry to hear there was a misunderstanding with the cost. However, it does clearly state many times before submitting your payment that the cost of medication is not included. We want everyone to have a great experience using our service and with that being said, a member of our management team will happily reach out to you and go over everything and rectify any issues you may have encountered. Thank you for being a valued LifeMD customer!

Response from LifeMD· Feb 13, 2024

Thank you for your feedback, Frances. We understand your concern and your opinion is of the utmost importance to us. We are so sorry to hear your experience was not a 5-star one and we will do our best to rectify any issues you may have had. Please note that when you sign up to use our service it states several times before checkout that the medication cost is not included. I am sorry to hear this may have been overlooked. As it stands, we cannot locate an account based on your first name only. Please supply the requested information, (name, account #, email address) safely through TrustPilot, so we can locate your account and have a member of our management team reach out to you. Thank you for being a valued LifeMD customer!

Response from LifeMD· Feb 9, 2024

Thank you for your feedback, Lori. I am sorry to hear there were some difficulties with your appointment. I have reviewed your account and I do see your provider joined your scheduled appointment on time, when you did not show up for the appointment that is when your provider sent you a message about rescheduling. A member of our management team will reach out to you and assist with instructions on how to join the appointments. Thank you for being a valued LifeMD customer!

Response from LifeMD· Feb 2, 2024

Thank you for your feedback, Robert. I am so sorry that you feel as though our company is a scam. It is never our intention to make our customers feel this way; I do understand your concern about the medication not being included in the cost of the membership. Just so you understand how everything works, our program works similarly to when you go to an in-person doctor's visit. You pay and consult with a doctor, and they may prescribe medication, which you then pick up from a pharmacy, paying either via insurance or out-of-pocket for the medication they prescribed. Our platform allows all of this to be done virtually and from the comfort of your home. With our platform, you get insurance coverage assistance for Branded GLP-1 medications, unlimited access to your provider, Quest and LabCorp labs, and 24/7 customer service access to ensure you have everything you need along your weight loss journey. It is stated on our website that medication is not included; however, I do understand that details like this can often get overlooked. I apologize for any inconvenience. If you have any questions you can always reach us at 800-852-1575. Thank you for being a valued LifeMD customer!

Response from LifeMD· Feb 1, 2024

Thank you for your feedback, Alen. We are sorry to hear there was an issue and would love to contact you to rectify this. Unfortunately, your review only shows a first name, so we cannot locate an account for you. If you would like to leave your information, safely through TrustPilot so we can locate an account for you, a member of our management team would be happy to reach out to you and look into what may have happened. Thank you for being a valued LifeMD customer!

Response from LifeMD· Jan 27, 2024

Thank you for your feedback, Lonnie. We are sorry to hear there was some confusion with canceling your order. A member of our management team will be reaching out to assist you with this matter. Thank you for being a valued LifeMD customer!