LifeMDReviews of lifemd.com

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4.2

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4,177 reviews

LifeMD4.2Great

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About LifeMD

LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.

LifeMD (lifemd.com) has 4,177 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.

Also known as: lifemd.com
Website: lifemd.com
Category: Doctors & Surgeons
Listed on Rated Honest: 2026

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Mary F.

Posted Apr 24, 2024

My experience with LifeMD

UPDATE: LifeMD has reached out to me and has responded to my complaint. My subscription fee has been fully refunded. My experience with LifeMD. I sent an email over 24 hours ago with no response. This email was for the billing department requesting a full refund. I saw where I can cancel my account, which I did. It now states I will have access to my account and in July I will be moved to a free plan. That is not what is requested. On April 10, 2024, I signed up for Life MD weight loss program. I paid $290.25; I given a discount for signing up. The first appointment I could obtain was on April 22nd. That was 12 days into my subscription. My provider, Amanda Carlile explained to me that LifeMD will only work with me until I was 63 years and 10 or 11 months. The most I could be patient for your weight loss program was a month. Amanda gave me the option for one month at LifeMD or getting a refund since I could not have the support and care I subscribed to. Amanda Carlile stated she would contact billing. I did follow up with billing via email yesterday, April 22nd. I have not had a reply about my refund. Today checking to see if I did get an email, I saw where I could cancel my subscription. Since LifeMD could not fulfill their part of the weight loss program, is the explanation I gave for cancelling. The response is I can use the subscription until July 10th. After that date, my subscription would be downgraded to a free account. I am not cancelling because I changed my mind. Before signing up, I was aware that medications were NOT included with my subscription. I did not know that LifeMD does not provide weight loss care to people 64 years or older. My birthday is June 7, 1960. I did upload my driver’s license with my birthdate on it. I am requesting a full refund. My provided did not contact my insurance company. She had to approve that, and prior approval had to be sent to my insurance company. We did not discuss medications, my health, weight loss, etc. We discussed my options which lead me to make the decision to cancel my subscription and get a full refund. It is very frustrating that no one in the billing department has reached out to me. I did send my complaint to the BBB. When a company does not reach out, I am not sure if they would state I only had a certain period for my refund. Thank you in advance for taking the time to respond to my letter.

Response from LifeMD· Apr 24, 2024

We appreciate your feedback and will use it to improve our processes and ensure that similar situations do not occur in the future. We are glad to hear that we were able to contact you and resolve this situation. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

About LifeMD

LifeMD (lifemd.com) has 4,177 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.

Also known as: lifemd.com
Website: lifemd.com
Category: Doctors & Surgeons
Listed on Rated Honest: 2026

LifeMD reviews

Showing 3,067 reviews with 5 stars · Clear filters

SBurton
Posted Apr 29, 2024
LifeMD is very professional and super convenient
LifeMD is a very professional and on top of appts, interactions with the medical professionals and through. I was a bit skeptical at first but now am fully on board with the process and folks I'm working with.
Response from LifeMD· Apr 29, 2024
Thank you for sharing your positive experience with LifeMD! We're thrilled to hear that our professionalism, attentive approach to appointments, and interactions with our medical team have exceeded your expectations. It's understandable to have initial skepticism about a new healthcare approach, but we're delighted that you now feel fully confident and supported in your journey with us. If there's anything else we can do to enhance your experience further, or if you have any questions along the way, please don't hesitate to reach out. We're here for you every step of the way.
Andrew H.
Posted Apr 28, 2024
Great service from my agent
Great service from my agent. I will definitely keep on using LifeMD
Response from LifeMD· Apr 29, 2024
We are delighted to hear about your positive experience with our service! It's wonderful to know that our team has made a significant impact on your journey with LifeMD. If you have any questions, need further assistance, or wish to share more about your experience, please don't hesitate to reach out. We're here to support you every step of the way.
Kae I.
Posted Apr 26, 2024
Delighted
Dajhia was wonderful and helped me with maneuvering the website and changing my appt time and address. She answered all my questions effectively.
Response from LifeMD· Apr 26, 2024
It's great to hear that she was able to assist you effectively with navigating our website, changing your appointment time, and updating your address. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Tania S.
Posted Apr 25, 2024
My experience has been great
My experience has been great. I enjoy the doctors and the ease of process provided by the app. (When it works. It's been down for 3 days). I am thankful for the attentiveness of the doctors and the friendly communications.
Response from LifeMD· Apr 25, 2024
We are so glad to hear that your experience with our doctors and the overall process has been positive! We strive to provide attentive care and a user-friendly platform, so it's lovely to know that these aspects have stood out to you. We will reach out to our tech team regarding the issue you are experiencing with the app so we can resolve this issue as soon as we can. In the meantime, we do recommend using a web browser to log into your portal. If you need anything, please don't hesitate to reach out. We're here to ensure your experience with LifeMD continues to be as smooth and supportive as possible.
Debra A C.
Posted Apr 25, 2024
The assistant that I had was Melody and…
The assistant that I had was Melody and she was wonderful. She asked me the right questions and told me where to go and what to do. She was absolutely wonderful ❣️❣️❣️❣️❣️
Response from LifeMD· Apr 25, 2024
We are delighted to hear about your positive experience with Melody! It's wonderful to know that she provided you with the guidance and support you needed. Our team is dedicated to ensuring that every patient feels heard, understood, and well-informed throughout their journey with LifeMD. If you have any more questions, need further assistance, or wish to share more about your experience, please don't hesitate to reach out. We're here to support you every step of the way.
Susan C.
Posted Apr 24, 2024
Maria was fantastic!
The provider I spoke with, Maria, explained things so clearly and answered all of my questions. She was very personable and I enjoyed our time together. I look forward to speaking with her again!
Response from LifeMD· Apr 24, 2024
It's wonderful to hear that you had a positive experience with Maria! We strive to provide clear, informative, and personable interactions with all our patients, and it's great to know that Maria met those expectations. Your feedback is greatly appreciated. If you have any more questions or need further assistance before your next appointment, feel free to reach out. We're here to support you on your health journey with us.
Amber W.
Posted Apr 24, 2024
I have had a great experience
I have had a great experience, the doctors are understanding and have lots of knowledge of the medication. Prescriptions have been quick and in my research this was the most affordable program, highly recommended!
Response from LifeMD· Apr 24, 2024
Thank you for your wonderful review! We're thrilled to hear about your great experience with our doctors and our medication knowledge. We're also glad that you found our program to be affordable. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service.
Mary F.
Posted Apr 24, 2024
My experience with LifeMD
UPDATE: LifeMD has reached out to me and has responded to my complaint. My subscription fee has been fully refunded. My experience with LifeMD. I sent an email over 24 hours ago with no response. This email was for the billing department requesting a full refund. I saw where I can cancel my account, which I did. It now states I will have access to my account and in July I will be moved to a free plan. That is not what is requested. On April 10, 2024, I signed up for Life MD weight loss program. I paid $290.25; I given a discount for signing up. The first appointment I could obtain was on April 22nd. That was 12 days into my subscription. My provider, Amanda Carlile explained to me that LifeMD will only work with me until I was 63 years and 10 or 11 months. The most I could be patient for your weight loss program was a month. Amanda gave me the option for one month at LifeMD or getting a refund since I could not have the support and care I subscribed to. Amanda Carlile stated she would contact billing. I did follow up with billing via email yesterday, April 22nd. I have not had a reply about my refund. Today checking to see if I did get an email, I saw where I could cancel my subscription. Since LifeMD could not fulfill their part of the weight loss program, is the explanation I gave for cancelling. The response is I can use the subscription until July 10th. After that date, my subscription would be downgraded to a free account. I am not cancelling because I changed my mind. Before signing up, I was aware that medications were NOT included with my subscription. I did not know that LifeMD does not provide weight loss care to people 64 years or older. My birthday is June 7, 1960. I did upload my driver’s license with my birthdate on it. I am requesting a full refund. My provided did not contact my insurance company. She had to approve that, and prior approval had to be sent to my insurance company. We did not discuss medications, my health, weight loss, etc. We discussed my options which lead me to make the decision to cancel my subscription and get a full refund. It is very frustrating that no one in the billing department has reached out to me. I did send my complaint to the BBB. When a company does not reach out, I am not sure if they would state I only had a certain period for my refund. Thank you in advance for taking the time to respond to my letter.
Response from LifeMD· Apr 24, 2024
We appreciate your feedback and will use it to improve our processes and ensure that similar situations do not occur in the future. We are glad to hear that we were able to contact you and resolve this situation. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

LifeMDReviews of lifemd.com

Rating breakdown

What customers rate

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LifeMDReviews of lifemd.com

Rating breakdown

What customers rate

LifeMD reviews

LifeMD is very professional and super convenient

Great service from my agent

Delighted

My experience has been great

The assistant that I had was Melody and…

Maria was fantastic!

I have had a great experience

My experience with LifeMD

About LifeMD

More in Doctors & Surgeons

yakermd.com

Compassionate Clinics of America

MDAnywhere

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LifeMD reviews

LifeMD is very professional and super convenient

Great service from my agent

Delighted

My experience has been great

The assistant that I had was Melody and…

Maria was fantastic!

I have had a great experience

My experience with LifeMD