Excellent
681 reviews
Liberty CoinHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Southern California in 1964, Liberty Coin LLC has grown into one of the industry's largest National retailers of coins and precious metals. Liberty Coin is a, family owned and operated business. We pride ourselves on providing exceptional customer service, competitive pricing, and secure transactions. Our extensive inventory includes gold, silver, platinum, and palladium products, as well as a diverse range of certified rare coins. Whether you are a seasoned collector or a first-time buyer, Liberty Coin is your trusted partner in building and preserving wealth through precious metals and numismatics.
Liberty Coin (libertycoin.com) has 681 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 53 reviews with 1 star · Clear filters
ROBIN C.
Posted
I have not heard from Liberty coin about my shipment!
Response from Liberty Coin· May 7, 2025
We understand your concern about not hearing about your shipment. Our records indicate that your order was successfully delivered just three days after it was placed. Please check you email for order confirmation and tracking number which were sent.
John E.
Posted
I have been a customer for years. I made a purchase 4/4/25. The charge posted to my CC account today 4/7/25. Normally, I get an e-mail when the charge posts and the item is being shipped. I sent an e-mail stating I was not in a rush for the order and that I noticed the charge had been posted. All I wanted was to make sure I was in the processing queue. I received a very rude reply that did not answer my question... So much for customer care/service
Response from Liberty Coin· Apr 8, 2025
We sincerely apologize that our previous email came across as rude and did not address your concerns effectively. We understand your frustration, especially as a long-standing customer. Our intention was to provide the information you requested regarding your order placed on 4/4/25, and in an effort to be prompt, our reply was a direct copy-paste of that information, which was already present in your initial message. We deeply regret that this approach was perceived negatively and did not answer your question about being in the processing queue. We are actively reviewing our communication methods to ensure future responses are more personalized, empathetic, and directly address all points raised. Thank you for bringing this to our attention, and we value your continued business.
Sam
Posted
It’s looks like fake people trying to trickery you be careful
Response from Liberty Coin· Apr 8, 2025
We're sorry to hear you feel this way and want to ensure we understand your review accurately. Our records indicate multiple order cancellations on your account due to non-payment. Additionally, this address has been associated with several accounts using different email addresses. We have previously attempted to restrict orders from this location due to these issues. We respectfully request that you refrain from further purchases with us.
Nane U.
Posted
Very bad experience you can’t trust them not recommended for family or friends
Response from Liberty Coin· Apr 15, 2025
We are very sorry to hear you had a negative experience. Our security systems flagged your recent payment as potentially fraudulent, which unfortunately led to the cancellation of your order. This measure is in place to protect both our customers and our business from unauthorized transactions. We understand this may be frustrating, and we apologize for any inconvenience it caused.
Stu U.
Posted
Customer service is terrible. They make it clear they do not want to even pretend like they will help you with a missing order then they are arrogant enough to wonder why this is annoying to you...
Response from Liberty Coin· Mar 13, 2025
Hello Richard, In reviewing your eBay order with Liberty Coin, it appears that we were able to get your package back on track and it was delivered on 3/12/25 at 1:22pm. Our customer service team provided information and stated that we had to receive more information from Fed Ex regarding the package being misrouted. We do apologize for their error, but please understand that we here at Liberty Coin did everything correctly to get this order sent to you in a timely manner. In fact, your order shipped within 1 business day, which exceeds our 2-3 business day turnaround time. We do hope that you will update your review on our customer service as our hands were tied while waiting for a response from Fed Ex.
Clarence J.
Posted
I for one I'm a very unhappy with this company purchase some silver rounds only to find out that they just really aren't much for trying to accommodate to make sure these reach you a your hand and safe I had to ask them to delay shipping by a day and they flat refused do not do business with these people.
Response from Liberty Coin· Feb 26, 2025
Hi Clarence, We see that you ordered from our eBay store and sent several requests for us to hold your shipment. Due to the high volume of shipments that come in and out of our warehouse daily, we are unable to assist with holding packages. Small businesses can frequently do that, but in a large organization such as ours, this request cannot be fulfilled. When orders are placed on eBay or our website, we assume that the buyer understands that the item will be shipped in a timely manner. Your order was placed on 2/25/25 and will be shipping today 2/26/25, we have exceeded our 2-3 business day shipping and fulfillment time. We do hope that you will not be an unhappy customer anymore because you will be receiving the items you purchased quicker than our standard times.
S L.
Posted
I ordered product from this company almost three weeks ago. The monies had cleared my account almost immediately. I called the company to check where my product is and now they have to do an “investigation”. There should be a record of what happened and no need for any investigation. In my opinion and experience, this company is very SHADY. I would never do business with them again.
Response from Liberty Coin· Feb 26, 2025
Hello Shelmadine, We have sent you numerous requests via email for you to send the screenshots of your payment going through on your end as we do not see a payment whatsoever on our end in our system. We did not receive a reply to our emails sent on 2/21, 2/24, or 2/25 so I reached out via phone to you today 2/26. And per our conversation, we agreed to cancel your order and I reiterated that if your payment is still showing on your end, then please send us screenshots so we can resolve this for you. We do wish you would have responded to our email on the same day so we could have resolved it, but instead left this review instead of communicating with us directly.
Artem R.
Posted
Placed multiple orders with them worth about 50,000. They charged my card and after 2 days cancelled my orders for no reason without any explanation why.
Response from Liberty Coin· Jan 28, 2025
Hi Artem, All credit card orders get evaluated by our risk management service and your 6 orders were flagged for review. You may reach out to [email protected] if you have questions regarding the cancellations.
