LensmartReviews of lensmartonline.com

Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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4.5

Excellent

11,249 reviews

Lensmart4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Rated Honest: 2026

More in Vision & Hearing, California

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About Lensmart

Lensmart (lensmartonline.com) has 11,249 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Rated Honest: 2026

Daniel

Posted Jul 29, 2026

UPDATE: Issue resolved, new glasses received

UPDATE: I am updating my previous review as Lensmart's customer service actively worked with me to resolve the situation. Although there was an initial misunderstanding regarding the lens replacement and stock availability, they ultimately made sure everything was handled properly and sent me a new pair of glasses. The new glasses have arrived and they fit/look great. I appreciate that they took responsibility and fixed the issue. Thank you!

Response from Lensmart· Jul 30, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart! We apologize, we had originally arranged to send you a replacement lens, but our warehouse informed us that the frames are discontinued and we no longer have lens templates, so we cannot directly send you the original lens. We are not requiring you to leave a five-star review before we will process your request. We do not require you to leave a five-star review before we will process your request. Is there any misunderstanding on your part? Also, the item you purchased was on sale, which, according to our policy, would normally not be possible to process your request. We have already applied for special processing for you, and we will actively provide a solution to the current situation. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.