Ali S.
Posted
Lenses cut is unsatisfactory
Lenses cut is unsatisfactory. You can see a line between the lens and frame. Not professional job.

Excellent
2,026 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 65 reviews with 3 stars · Clear filters
Ali S.
Posted
Lenses cut is unsatisfactory. You can see a line between the lens and frame. Not professional job.
Jake
Posted
Months later, I'm still wearing my old (3+ years) Rx. I just could never get adjusted to the new lenses. Frames were same model/size as old ones, so it had to be the lenses. No explanation, but I'll not waste my money there again... you get what you pay for.
Jerry W S.
Posted
The lens were everything you would expect them to be. Thanks. I was disappointed not to see a new glasses case like I received with my last order.
Eileen M.
Posted
Just received my 4 pairs of glasses. The progressives were good but the 2 readers are not usable. Even covering one eye at a time I still cannot see well enough to read and they make me extremely dizzy. I noticed that the lenses on both pairs are not inside the frame equally.
Heidi B.
Posted
The lenses were a little thicker and heavier than I expected.
Response from LensFactory· Nov 21, 2023
Hello, we're sorry your lenses were thicker than expected. We may have thinner options available. Before ordering next time, give us a call and we can talk through options with you.
Christopher
Posted
The major criticism I have is the time it took to complete my order. I sent my frames and did not receive my completed frames with lenses for over a monty.
Response from LensFactory· Sep 1, 2023
Hello Sir, We apologize profusely for the amount of time it took for your order to get back to you. Unfortunately, sometimes when our lenses come out of the lab, they're not perfect and we have to start the process over again. We would hate to ship you an inferior product and hope that the final product you received was to your satisfaction.
Shirley Blount J.
Posted
Side vision not very good-see doubles when looking to the sides.
Olga G.
Posted
It is customary among professional opticians to tighten the screws on the temples and spruce up the frame if they come across an old, loose eyeglass frame. It's always done as a courtesy and is a sign of professionalism. This was not done here. The lenses were put in as ordered, but the frame was returned as loose as it was. The bells and whistles of logoed eyeglass case and cloth were fairly useless. The temples remaining loose, the glasses fell off my shirt opening, where I placed them while shopping, after a couple of days without me ever noticing, and were lost forever. They should have been professionally tightened as part of the service. I am not saying that I blame the company for making me lose my sunglasses. What I am saying is that it is not staffed by professional, experienced opticians.
Response from LensFactory· May 22, 2023
Hello Olga, I'm sorry you lost your frames! We do, in most cases tighten everything we can when we are processing your orders. If we were to offer you a free pair of frames (you would have to repurchase lenses), would you be willing to work with us again? If so, please give us a call and mention this review and we will find a frame that works for you. We have hundreds of experienced opticians at our lab and across the country and I'm sorry we weren't able to meet your expectations with this order.