Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
kal
Posted
Dion was super helpful
Response from LensDirect.com· Jun 11, 2026
Hello Kal! Thank you for your review! We're glad to hear Dion was so helpful. We appreciate your feedback and look forward to assisting you again in the future!
Jordan
Posted
Easy chat with agent Adelita! Friendly and quick response times! Would consider using LensDirect in the future if I needed contacts again.
Response from LensDirect.com· Jun 11, 2026
Hello Jordan! We're delighted to hear that Adelita provided friendly and efficient support. We appreciate your trust in LensDirect and look forward to helping you again whenever you need contacts in the future.
S.T.
Posted
Great customer service (thank you Ileana!) and good quality lenses.
Response from LensDirect.com· Jun 10, 2026
Hello ST! We're glad to hear you’re happy with the customer service and the quality of your lenses. We’ll be sure to share your thanks with Ileana. We appreciate your support!
James S.
Posted
Great customer service! Called in to make an order correction and Kadisha was wonderful, handled all questions professionally, and resolved the issue and placed the new order in just a few minutes. Thank you, Kadisha!
Response from LensDirect.com· Jun 10, 2026
Hello James! We're glad Kadisha was able to assist you quickly, answer your questions, and resolve your order correction efficiently. We appreciate your feedback and support!
Dora J.
Posted
BiBi took the time to listen to my issue
Response from LensDirect.com· Jun 10, 2026
Hello Dora! We're glad BiBi took the time to listen and help with your issue. We appreciate your feedback!
RRP
Posted
Wait time was quick and Haven the person that helped me was great.
Response from LensDirect.com· Jun 9, 2026
Hello RRP! We're glad to hear your wait time was quick and that Haven provided great assistance. We’ll be sure to share your kind words with them. We appreciate your support and look forward to helping you again in the future.
Tom M.
Posted
Fast and friendly service!
Response from LensDirect.com· Jun 10, 2026
Hello Tom! We're glad you experienced fast and friendly service. We appreciate your feedback!
Emily
Posted
I ordered lenses for my Costas and they did not fit. I called to see what I could do and they were very helpful and told me I could send them in and they would cut some for me. Great Customer support. Very helpful and nice!!!
Response from LensDirect.com· Jun 10, 2026
Hello Emily! We're glad our team was able to help and offer a solution to get your lenses properly fitted. We appreciate your kind words and are happy you had a positive customer service experience!
