Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Jill B.
Posted
Bibi provided perfect customer service!
Response from LensDirect.com· Jun 15, 2026
Hello Jill! Thank you for your fantastic review! We're thrilled to hear that Bibi provided perfect customer service. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing us!
Alex
Posted
Sari was wonderful and quick in helping me with my issue! Thank you so much!
Response from LensDirect.com· Jun 15, 2026
Hello Alex! We're so pleased to hear that Sari was able to assist you quickly and resolve your issue. We'll be sure to share your kind words with her. We appreciate you taking the time to leave a review and thank you for choosing us!
Joyce
Posted
Demario was extremely patient. He guided me through the process step by step . He had to talk me through uploading my prescription. Thanks Demario!
Response from LensDirect.com· Jun 15, 2026
Hello Joyce! Thank you for taking the time to share your experience. We're delighted to hear that Demario provided such patient and helpful support throughout the process. It's great to know he was able to guide you step by step and assist with uploading your prescription. We'll be sure to pass along your kind words and recognition to him. Thank you for choosing us, and we look forward to serving you again in the future.
Robert E.
Posted
Sherine was very courteous and helpful with my order.
Response from LensDirect.com· Jun 12, 2026
Hello Robert! We're delighted to hear that Sherine was courteous and helpful with your order. We'll be sure to pass along your kind words to her. We truly appreciate you taking the time to share your experience!
Sara A.
Posted
Fabulous progressive lens replacement, wonderful customer service. Turnaround time for all communications/necessary arrangements, less than 3 weeks. Very low cost. Overall, the absolute best! 👓💯☮️
Response from LensDirect.com· Jun 12, 2026
Hello Sara! Thank you for your wonderful review! We're thrilled to hear that you had a great experience with your progressive lens replacement and that our customer service met your expectations. It's especially great to know that the turnaround time and overall process worked smoothly for you, and that you found it to be excellent value. We truly appreciate your kind words and support!
Rafael M.
Posted
Nyah made it great.
Response from LensDirect.com· Jun 12, 2026
Hello Rafael! We're so glad to hear that Nyah made your experience a great one. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to leave a review!
Jonathan L.
Posted
Lexie was a great help in resolving my issue. Great customer service
Response from LensDirect.com· Jun 12, 2026
Hello Jonathan! We're delighted to hear that Lexie was able to help resolve your issue and that you had a great customer service experience. We truly appreciate you taking the time to share this, and we’ll be sure to pass your kind words along to her. Thank you for choosing us!
Brent H.
Posted
I really appreciated the quick responses I received from Kadisha and the dedication to this matter. What a great sign to demonstrate how professional your services are. Thank you so much and I look forward to a nice future with you all.
Response from LensDirect.com· Jun 12, 2026
Hello Brent! We're delighted to hear that Kadisha was able to provide quick responses and dedicated support throughout your experience. It's wonderful to know that her professionalism helped make a positive impression on you. We truly appreciate your thoughtful words and look forward to continuing to provide you with excellent service in the future.
