LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Nancy K.
Posted Jun 15, 2026
Francine was very polite and very…
Francine was very polite and very helpful.
Response from LensDirect.com· Jun 17, 2026
Hello Nancy! Thank you for your kind review, Nancy. We're delighted to hear that Francine was both polite and helpful during your interaction. Providing excellent customer service is very important to us, and it's wonderful to know that Francine made a positive impression. We'll be sure to share your feedback with her. Thank you for taking the time to leave a review!
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DH
Posted Jun 15, 2026
Lexie was great!
Lexie was great!
Response from LensDirect.com· Jun 17, 2026
Hello DH! We're thrilled to hear that Lexie provided you with a great experience. We'll be sure to share your kind words with her. We appreciate your support and thank you for taking the time to leave a review!
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Steve
Posted Jun 15, 2026
Mario was very helpful
Mario was very helpful. A login issue prevented me from completing my lens replacement order online, so Mario took the order by phone and escalated my login problem.
Response from LensDirect.com· Jun 17, 2026
Thank you for sharing your experience, Steve. We're glad to hear that Mario was able to assist you with your lens replacement order when the login issue prevented you from completing it online. It's great to know he not only helped place your order over the phone but also took the initiative to escalate your login problem for further resolution. We'll be sure to share your kind feedback with Mario. Thank you for choosing us!
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Mary E.
Posted Jun 15, 2026
Sherine was very helpful
Sherine was very helpful and answered my question right away. She represents your company well.
Response from LensDirect.com· Jun 17, 2026
Thank you for taking the time to share your feedback, Mary. We're delighted to hear that Sherine was able to answer your question promptly and provide helpful support. Your kind words mean a lot, and we're especially pleased to know that she represented our company so well. We'll be sure to pass along your compliments to Sherine. Thank you for choosing us!
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Felix L.
Posted Jun 15, 2026
Had a great experience working with Darcel and the team
Had a great experience working with Darcel. He resolved my prescription issue and quickly added the prescription to the account.
Response from LensDirect.com· Jun 17, 2026
Hello Felix! We're pleased to hear that Darcel provided you with a great experience and was able to resolve your prescription issue promptly. It's great to know he quickly updated your account and ensured everything was taken care of. We appreciate you sharing your experience and will be sure to pass along your kind words to Darcel.
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David B.
Posted Jun 15, 2026
Nyah was amazing
Nyah was amazing. She understood my issue and quickly helped to solve the problem.
Response from LensDirect.com· Jun 17, 2026
Hello David! We're delighted to hear that Nyah was able to quickly understand your issue and provide the support you needed. We'll be sure to pass along your kind words to her. We appreciate your feedback and are glad we could
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Na
Posted Jun 15, 2026
Rep understood the issue and aimed to…
Rep understood the issue and aimed to resolve quickly.
Response from LensDirect.com· Jun 16, 2026
Hello Na! We're glad to hear that our representative understood the issue and worked quickly to help resolve it. Providing efficient and effective support is very important to us. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
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Elena
Posted Jun 15, 2026
Mario was very helpful!
Mario was very helpful!
Response from LensDirect.com· Jun 16, 2026
Thank you for your feedback, Elena! We're glad to hear that Mario was very helpful. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
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