Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Rivergirl
Posted
Thanks . There te t option for communication makes things super easy
Response from LensDirect.com· Jun 17, 2026
Hello Rivergirl! We're glad to hear that the text communication option has made things super easy for you. It's great to know you're having a smooth experience, and we appreciate you taking the time to share your thoughts!
coral E.
Posted
Chelsea was very helpful in solving my issue and clarifying my doubts. She made sure to fix the problem with my order so it could be processed and shipped.
Response from LensDirect.com· Jun 17, 2026
Hello Coral! We're pleased to hear that Chelsea was able to help resolve your issue and clarify your doubts. It's great to know she ensured your order was corrected so it could be processed and shipped without delay. We’ll be sure to share your appreciation with her. Thank you for taking the time to leave a review!
B M.
Posted
DeMario assisted me. I emailed the company to request a copy of paperwork and DeMario responded promptly to my email in a courteous, friendly manner fulfilling my request.
Response from LensDirect.com· Jun 17, 2026
Hello B! We're glad to hear that DeMario responded promptly and provided the documents you needed in a courteous and friendly manner. It's great to know your request was handled smoothly and efficiently. We’ll be sure to share your kind words with him. Thank you for taking the time to leave a review!
Jeff M.
Posted
Bibi and her team provide you with excellent customer service and options. They were very supported of my issue. LensDirect absolutely care for their customers
Response from LensDirect.com· Jun 17, 2026
Hello Jeff! We're delighted to hear that Bibi and her team provided excellent customer service and were supportive in helping resolve your issue. It's great to know you felt well taken care of and had a positive experience with LensDirect. We truly appreciate you taking the time to share your thoughts and will be sure to pass your appreciation along to Bibi and the team.
Bee
Posted
As a first time customer, I reached out to their CS dept as I had questions about my order process. The CS rep named Bibi, went the extra mile & provided stellar CS service to accommodate all my concerns.
Response from LensDirect.com· Jun 17, 2026
Hello Bee! We're delighted to hear that Bibi went the extra mile and provided stellar support while helping you with your order questions. It's great to know she was able to address all your concerns and make the process smoother for you. We'll be sure to pass along your kind words to her. Thank you for choosing us!
David J.
Posted
quick and correct, hopefully. The inndivudual was Chelsea with lens direct
Response from LensDirect.com· Jun 17, 2026
Hello David! We're glad to hear that Chelsea was able to assist you quickly and get everything corrected. We appreciate you taking the time to share your experience with Lens Direct and will be sure to pass your kind words along to her. Thank you for choosing us!
Trisha S.
Posted
Rissa was fantastic. She was quick, apologetic (although she had no reason to be, it was my error), and very easy to work with. I appreciated her timely response and ability to correct my issue quickly.
Response from LensDirect.com· Jun 17, 2026
Hello Trisha! We're delighted to hear that Rissa provided such fantastic support and made the process quick and easy for you. It's great to know she responded promptly and was able to resolve the issue efficiently. We’ll be sure to share your appreciation with her. Thank you for taking the time to leave a review!
Gerald J.
Posted
Customer service is very prompt. I chatted with Djanna who was very helpful! Even though the website was not updated with shipping information, she contacted the shipping department and got the status. There was a UPS shipping label created and it was ready to go. Excellent service, Djanna. Thanks!
Response from LensDirect.com· Jun 17, 2026
Thank you for your thoughtful feedback, Gerald. We're glad to hear our customer service was prompt and that Djanna was able to assist you effectively. It's great that she took the initiative to check with the shipping department and provide you with a clear update on your order status. We appreciate your patience and are happy the issue was resolved smoothly. We'll be sure to share your kind words with Djanna. Thank you for choosing us!
