Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
JF T.
Posted
Excellent communication, very helpful.
Response from LensDirect.com· Jun 18, 2026
Hello JF! We're pleased to hear that you found our communication excellent and our team helpful. Providing clear, responsive support is very important to us, and we're glad we could assist you. We appreciate your feedback and look forward to serving you again in the future.
Joseph D.
Posted
I contacted lens direct. Djanna got back with me right away. Was able to resolve my problem right away. Your customer service is 5 start.
Response from LensDirect.com· Jun 18, 2026
Hello Joseph! We're delighted to hear that Djanna responded promptly and was able to resolve your issue right away. Providing fast, effective support is what we strive for, and it's wonderful to know that your experience reflected that. We'll be sure to share your kind words with Djanna. Thank you for recognizing our customer service team and for your 5-star recommendation!
Katrina V.
Posted
Chela did a great job. She came to an understanding of my question quickly and helped me beyond what I thought I needed. She's an asset.
Response from LensDirect.com· Jun 18, 2026
Hello Katrina! We're so pleased to hear that Chela quickly understood your question and went above and beyond to provide the support you needed. It's great to know she made such a positive impression. We'll be sure to share your kind words with her she truly is a valued member of our team. Thank you for taking the time to share your experience!
Magdalena M.
Posted
Adelina my customer service representative was wonderful on the phone. She was able to get me back my eyesight! LOL
Response from LensDirect.com· Jun 18, 2026
Hello Magdalena! We're delighted to hear that Adelina provided such wonderful service and was able to help you find the right solution. Your comment certainly gave us a smile! We'll be sure to pass along your praise to Adelina. Thank you for choosing us, and we hope you continue enjoying your improved vision.
Kimberli S.
Posted
No issues with canceling an order that I mistakenly missed canceling previously. Very fast and efficient service.
Response from LensDirect.com· Jun 18, 2026
Hello Kimberli! We're glad to hear that cancelling your order was quick and hassle-free, and that our team was able to assist you efficiently. We appreciate your feedback and are pleased we could provide a smooth experience. We look forward to serving you again in the future.
KO
Posted
Quickly pinpointed what needed to happen and took care of it.
Response from LensDirect.com· Jun 17, 2026
Hello KO! We're pleased to hear that your issue was quickly identified and resolved. Providing efficient and effective service is always our goal, and we're glad we could help. We appreciate you taking the time to share your experience!
Tyler S.
Posted
Great call!
Response from LensDirect.com· Jun 17, 2026
Hello Tyler! We're glad to hear you had a great call and appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Jerry F.
Posted
First time customer. I had questions about placing an order, DJANNA helped me through the Chat feature and resolved my concern quickly and efficiently.
Response from LensDirect.com· Jun 17, 2026
Hello Jerry! Thank you for sharing your experience as a first-time customer! We're glad to hear that Djanna was able to help you through the chat feature and resolve your questions quickly and efficiently. It's great to know your ordering process went smoothly, and we appreciate you taking the time to leave a review. We'll be sure to pass your kind words along to her!
