Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 674 reviews with 1 star · Clear filters
Barbara K.
Posted
My credit card was compromised and I had to cancel it and get a new one. They much later said they could not ship my standing order due to the credit card being cancelled. I tried for a week to get a call in to my account person, and finally just called the main office number. As a result my lens were late , I was without contacts untill they finally arrived.
Debbie S.
Posted
I dont know why but i cant see near as well as i could with the trial pair i got from the eye doctor when i first got contacts and its the same brand as they prescribed me so i dont get it but its extremely disappointing thats all i can say.
Response from LensDirect.com· Dec 5, 2019
Hey Debbie! I'm sorry to hear the lenses weren't working for you. It looks like what was ordered matches your prescription perfectly so it may just be a bad batch of lenses. It's uncommon but unfortunately it does happen. Your dedicated representative should be reaching out to you about replacement lenses. If in the future you have any problems with your lenses please reach out to them. They are more than happy to help and take care of any issues. I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
Gina P.
Posted
I was offered 20% off, was billed full price twice - once on my credit card, once on my has account. Now have 2 unopened boxes and will have to pay postage to return one. Sent at least 3 emails with no responses (one directly a reply to CEO’s 20% off offer)
Sofia
Posted
disorganized Dishonest Difficult to communicate with
J ".
Posted
I was very disappointed in Lens Direct this time. I placed my order & always got it quickly, but this time it took 1 Month. To me that is unacceptable. I was told it was on backorder. I understand things happen but 1 Month?? Maybe Lens Direct needs a different supplier. On a positive note I will say that Ian is very nice & has always responded quickly to me and that none of this is his fault.
Anna B.
Posted
don’t order from them. it takes them several days to confirm an order, and then they charge you for multiple. their customer service is a joke. don’t waste your money or time.
Barbro A.
Posted
Never received my contact lenses, they didn’t reply to my messages properly and I had to go through paypal to get my money back. Do not recommend!!
Olivia
Posted
DO NOT shop with lens direct. Still have yet to receive my contacts. The tracking information said “in transit” for several days (they were clearly lost) and every time I would call they would respond telling me they were on the way. Finally 2 weeks after when they should have been delivered by they accept that they are lost and agree to send me a replacement. I then have to connect with someone other than a representative just to ask for expedited shipping on the replacement order (as if I should even have to ask). They then give the okay for me to have slightly quicker shipping. It’s now been 4 days since I spoke with that woman and the order still hasn’t shipped out. I called trying to cancel my order after ordering off another site that will have contacts on my door step by tomorrow and they apparently can’t provide a refund seeing as the previous order has already shipped. Even though I will never even be receiving that item. Just beware. Not worth the trouble it will cause you down the line. Customer service people are also not understanding of the inconvenience.
