Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 674 reviews with 1 star · Clear filters
Shruti A.
Posted
the lens are hard to get inside my eyes and takes atleast 10 attempts. I have been wearing lens for ~10 years now but these lens have been my worst experience. I cannot get them fitted properly and they itch and blur my eye even if i get them inside. Waste of $80.
Terri H.
Posted
Sent wrong lenses. Still haven’t received replacement. Should have overnighted them due to your error.
Sara E.
Posted
I had just got my contact order and for some reason mother order generated I reached out to lens direct and no one ever got back to me asked them to stop this order and nothing happened the order still processed and now I have to return the new box this is the second time this has happened in less than three months and the second time someone has not gotten back to me. They used to be awesome at getting back to you but idk what happened now they just leave you hanging... will be looking for another company to fulfill my orders!
Veronica S.
Posted
Sent wrong prescription No one has returned my call or email Just a sad customer service Will not buy again from company
Desiree R.
Posted
I never received them but got charged for them.
Suzanne H.
Posted
I had to jump through a multitude of unnecessary hoops to get my last order refilled. It took days even though I'm set up for a recurring order every two months. The customer service was atrocious.
Emily M.
Posted
I’ve ordered from Lensdirect for years and over those years there’s been a lot of damaged contacts. The last box I received had 2 damaged contacts. I only order one box each time because I don’t want to waste my money on a bunch of damaged contacts. I’m no longer going to be purchasing contacts from Lensdirect. I’ve always received amazing customer service, I’ve had the same guy as my representative since I signed up.
Samantha B.
Posted
I was unhappy with the replacement lenses I received as they were not dark enough (you could see my eyes and they did not block any sun). The CEO reached out asking for feedback; we went back and forth about a resolution, since I cannot use the lense replacements, and he has since stopped answering emails. So I am left with sunglasses I can’t use, I’ve wasted $60, and the CEO of lensedirect has ghosted me. As a business owner myself I would NEVER treat a customer this way. It’s unacceptable.
