Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Curt B.
Posted
Francine made the process easy> She answered my questions and I am totally satisfied> Thank You!
Response from LensDirect.com· Aug 11, 2026
Hello Curt! We’re so happy to hear that Francine made the process easy and took the time to answer your questions. Knowing you’re completely satisfied means a lot to us, and we’ll be sure to pass your kind words along to Francine. Thank you for choosing us!
Lynn
Posted
Bibi had already emailed me about my new lens purchase, but it was not in my cart. She made sure it was there and the price was as quoted.
Response from LensDirect.com· Aug 11, 2026
Hello Lynn! We’re delighted to hear that Bibi was able to make sure your new lens purchase was added to your cart and that everything matched the price you were quoted. It’s great to know she followed through and made the process easy for you. We’ll be sure to pass along your appreciation to Bibi!
S M.
Posted
Great customer service
Response from LensDirect.com· Aug 11, 2026
Hello SM! We’re so glad you had a great customer service experience. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it!
Patty W.
Posted
Shipping 2-4 days was confusing but Bibi refunded my shipping fee for me. Great customer service.
Response from LensDirect.com· Aug 11, 2026
Hello Patty! We’re glad Bibi was able to step in, clarify the situation, and make things right by refunding your shipping fee. We appreciate your understanding and are especially happy to hear that you received great customer service from Bibi. We’ll be sure to pass along your kind words!
Casey K.
Posted
LEXI did a great job!
Response from LensDirect.com· Aug 11, 2026
Hello Casey! We’re so happy to hear that Lexi did such a great job. We’ll be sure to share your kind words with her it’s wonderful to know she made a positive impression. We truly appreciate you taking the time to leave a review!
Alex S.
Posted
Dion was friendly, efficient, and knowledgeable, excellent customer service. Instills a lot of value & confidence to be able to speak with helpful care team. Excited for my updated glasses!
Response from LensDirect.com· Aug 11, 2026
Hello Alex! We’re thrilled to hear that Dion was friendly, efficient, and knowledgeable throughout your experience. It’s wonderful to know that his helpful and caring approach gave you confidence in our team. We’re excited for you to receive your updated glasses and hope you love them!
Jefferey W.
Posted
Dion was very helpful.
Response from LensDirect.com· Aug 11, 2026
Hello Jefferey! We’re so glad to hear that Dion was able to assist you and make your experience a positive one. We’ll be sure to pass your appreciation along to him. We truly appreciate you taking the time to share your experience!
Gerard Del P.
Posted
Lexie was more than helpful. Thank you!
Response from LensDirect.com· Aug 11, 2026
Hello Gerard! We’re so glad to hear that Lexie went above and beyond to help you. We’ll be sure to share your appreciation with her. It’s wonderful to know she made such a positive impression!
