James F.
Posted
Lens Direct is extremely lucky I …
Lens Direct is extremely lucky I decided not to sue them for gross incompetence and false advertising.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 674 reviews with 1 star · Clear filters
James F.
Posted
Lens Direct is extremely lucky I decided not to sue them for gross incompetence and false advertising.
Mom
Posted
It's been two weeks and I still haven't received my order! I've emailed the company several times without any resolution. I demand a refund immediately.
Ashten V.
Posted
shipment was a week late and i called and made a report and they told me they would call me back and never did. also my boxes were not labeled on which eye they are for so i has to go through my prescription and figure that out. small things that made my first experience kind of aggravating.
kathleen S.
Posted
This is the second time your package got no where near my home. Please refund the shipping cost as well because I did NOT order this. I look forward to having the FULL refund of 128.00. Thank you. Do NOT SHIP ANYTHING TO ME AGAIN!!!
Allen B.
Posted
The contacts were 30.00 more expensive than my local subscription box store. I ordered the wrong prescription.I realize it was my fault but they wouldn't work with me at all on exchange.Who would you buy from?
Sue
Posted
my prescription was set to expire. I was sent new contacts per an auto order without consulting with me first. I returned the contacts and have not received a refund.
Stephanie
Posted
The lenses we bought here become clouded and can not be cleaned. We bought one month lenses that my daughter had worn for years and the were unwearable in 5 days.
xthebear
Posted
I made a mistake typing in my prescription and you lied about verifying my prescription. I paid the price and Ultimately got nothing. I just gave away money.