Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Jo
Posted
The glasses look great. I can't wear them:( thought I knew how to fill in script and did it incorrectly.
Response from LensDirect.com· Feb 14, 2016
Jo, Well, while we're happy that your glasses look great - they don't do much good if you can't see correctly! Why don't you give us a call on Tuesday so we can help you out. All our best, The LensDirect Team
Charlotte
Posted
Good service, fast delivery. Thank you.
Response from LensDirect.com· Feb 12, 2016
Charlotte, You are so welcome! It was lovely doing business. We hope to have you back soon! All our best, The LensDirect Team
Frederick
Posted
Reasonable price with free shipping. Need to speed up shipping orders though with the turn around for prescription,most online order company's don't even require this
Response from LensDirect.com· Jan 25, 2016
Frederick, So glad you are happy with our prices! Sorry that you think we need to speed things up! We double check all prescriptions to make sure that our customers get exactly what they ordered, and sometimes making sure we get everything right takes some time. We hope to have you back again soon! All our best, The LensDirect Team
Patricia
Posted
Product is what I ordered and it came packaged well. Prices were the lowest I could find. It took longer than expected to arrive.
Response from LensDirect.com· Jan 24, 2016
Hey Patricia! Thanks for the sweet review :) While we're thrilled the product came as expected, and the price was right - we're certainly not happy you were disappointed with how long the product took to arrive! If you sign into your account and view your Dedicated Account Rep, shoot them a note and mention this Trustpilot review, and we'll throw $5 LensDirect.com cash for a future purchase...you can add it to a box of lenses, or to get faster shipping! All our best, The LensDirect Team
Tlm
Posted
Priced right, perfect reminders set to avoid running low, no problems with customer service ever. To make it 5 star, I'd bump service to expedited shipping.
Response from LensDirect.com· Jan 24, 2016
Thanks for the awesome review :) I've gone ahead and forwarded your review over to your Dedicated Account Rep. Also, be on the lookout for some extra love on the expedited shipping! All our best, The LensDirect Team
Jackie
Posted
Originally had paid for 2-3 shipping of course after prescription verification, but it ended up taking a week to receive, HOWEVER lens direct was reasonable enough to fix the issue and as well refund me for the express shipping. Contacts were exactly what ordered, will use them again.
Response from LensDirect.com· Jan 24, 2016
Jackie, Thrilled we could make it right for you! Looking forward to being your go-to for contact lenses in the future! If you'd like, to make life easier - we offer AutoRefill which is a "set it and forget it" model. Give us a shout via email and we'll set you up! All our best, The LensDirect Team
Customer
Posted
Asked them to call the doctor for my Rx and within 4 days my order arrived. Since I was wearing my last pair, I was pleased with how quickly the contact lenses showed up!
Response from LensDirect.com· Jun 10, 2019
Thanks for your kind review! Hope to please you again. The LensDirect Team
R. S.
Posted
Other than not being able to track my shipment because I only received a Pre-shipping tracking number, I was pleased upon arrival within 5 days of my payment. I will certainly be ordering in the future. Great prices, fast shipment. Thank you!
Response from LensDirect.com· Nov 30, 2015
Hi! So glad you had a good experience with us! Hopefully you can track your next shipment from us, directly to your door! We hope to have you back as a customer soon! And thank YOU! All our best, The LensDirect Team
