Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
runningsamills
Posted
Quick shipping and great buy! Will consider when having to refill rx on contacts.
Response from LensDirect.com· Jun 5, 2019
We are happy to hear that you received fast shipping! We strive to be as convenient as possible for you :). Have a great day, The LensDirect Team
R L.
Posted
My overall experience was very positive. Lenses arrived relatively quickly. My only criticism is that when I wanted to exchange one of the boxes, I had to call in order to get the shipping return address. A return shipping label or, at a minimum, some indication of a return address, would have been very helpful. I was able to secure the information eventually and the exchange took place rapidly. I had to expend $15, however, to return the lenses via UPS.
Response from LensDirect.com· Jun 5, 2019
Sorry R Lowry! Something we will discuss and fix thanks to your review!!
Chris M.
Posted
My only problem with the service so far is I always get an email saying there is a problem with the account. Two weeks later, the problem mysteriously disappears, and I get notification that the product shipped. How about we skip the two week problem window, and you just send the order?
Response from LensDirect.com· Jun 5, 2019
Sorry Chris! We'll look into this and hopefully fix it in time for your next order!
Wendy
Posted
I got my contact lenses very quickly, but realized that for emergencies only it doesn't make sense to have one contact lens, I should just get a spare set of eyeglasses. I sent the entire package back, unopened, and was only offered a portion of what I paid, so I asked PayPal to refund me the additional $8.00. Otherwise, it was a good experience.
Response from LensDirect.com· Jun 10, 2019
Sorry about that Wendy, we really aim to make you satisfied and appreciate that you reached out to resolve the issue! Hope to see you again, The LensDirect Team
Cassandra P.
Posted
Great prices fast shipping only concern is several individual contact packages are missing the actual contact just a solution no contact in it when opened .
Response from LensDirect.com· Feb 20, 2019
Hi! Thank you so much for reviewing us! I'm sorry that you had several contacts missing and even one without a lens in it! I'm sure we can resolve this another way to make sure you have a good experience from us. We will be reaching out to you shortly. Have a great day! The LensDirect Team
SUSAN H.
Posted
So far orders have been correct and shipped reasonably quickly. A bit of a delay after placing the order it seems. Also concerned what will happen on auto refill when eye check coming up and sure I will have a change in rx.
Response from LensDirect.com· May 31, 2019
Thanks for your review Susan! No worries you can always reach out to any of our reps for any concerns even with changes in rx. Have a great day! The LensDirect Team
Amy V.
Posted
I appreciated the yearly reminder to renew my previous order before my subscription runs out. My contacts were delivered quickly. The only thing I had a problem with was the text that I got to reorder resulted in no response from the company and the person that emailed me was unreachable, so I just called the company to reorder and the customer service representative was very helpful.
Response from LensDirect.com· Jun 10, 2019
We're glad you appreciate the yearly reminder Amy! Sorry about the communication mishap we just fixed that part in our text message re-ordering. Thanks! The LensDirect Team
Caroline P.
Posted
On the order form, there was no place to put the reading strength for the multi focal lenses. I had to call to verify that. Order form needs to have all fields for ordering. I don't want to call.
Response from LensDirect.com· Jan 30, 2019
Hi! Thank you so much for this review! We will take this into serious consideration and have the order form contain all fields for ordering from now on. Have a great day! The LensDirect Team
