Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Eric K.
Posted
Lensdirect Did a great job? Making my replacement lenses. First off, It was really great that they sent me the postage to send in my frames. That help to expedite the process. Second. They got the glasses within one or two days and were able to complete the replacement lenses in less than a week and have them back to me very quickly. The quality is excellent, especially the upgrade package for blue lenses. Eric
Anonymous C.
Posted
I'm very happy with the service, but a bit less happy with your customer communication. I wrote to you more than once after placing the order, asking why you had not charged my card yet, and got no response. Then the lenses arrived.
Kelly P.
Posted
The service it great!! I had a question and they did respond to my email. I enjoyed being able to order online without having to drive somewhere. The only thing is that I was without contacts as I thought a week would have been enough to get them, but it was almost 2. Although I lost my prescription and they did have to verify with my Dr office so it is understandable it would take longer.
Theresa
Posted
Good communication. Lenses sent on time. I don't know why some of the contact lenses don't seem to be pristine. I have never had an ill effect though. Sometimes I see little bits on the lens. All together the experience is very good.
Renee B.
Posted
Easy and expedient as always
Doge
Posted
Delivery took a while, but order was perfect.
Candace G.
Posted
I love the quality, fast processing and shipping! I will always order through here. I only wish that there were discounts offered to loyal customers instead of just to new buyers. I do see there is discount with the auto-fill but I cannot commit to that because of when I can afford more contacts. I used to get the 90 day Dailies and can only afford the 30 right now.
Mary T.
Posted
Love ordering from you but your prices are getting too high will be searching other options on pricing!
