Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Janice
Posted
Thank you for the great service!
Response from LensDirect.com· Oct 9, 2026
Hello Janice! We’re so glad you had a great experience with LensDirect. Providing excellent service and making the process easy for our customers is always our goal. We truly appreciate your support and look forward to assisting you again!
Lois H.
Posted
Lexie immediately took control of finding out why my ordered had not shipped yet and told me she would call me back later in the day to let me know of my order status! She called back as she promised and then sent me a text with a tracking number so I could track the order she shipped out!
Response from LensDirect.com· Oct 9, 2026
Hello Lois! We’re delighted to hear that Lexie took ownership of your concern, followed through as promised, and kept you informed every step of the way. We understand how important it is to receive updates about your order, and we’re glad she went the extra mile by providing your tracking information so you could follow its progress. We’ll be sure to share your kind words with Lexie! Thank you for choosing LensDirect. We truly appreciate your trust in us! 💙
Anya R.
Posted
Keron was very prompt and helpful.
Response from LensDirect.com· Oct 9, 2026
Hello Anya! We’re happy to hear that Keron provided prompt and helpful service. We’ll be sure to share your appreciation with Keron. Thank you for choosing LensDirect! We look forward to assisting you again in the future.
John
Posted
Adelita was very helpful and courteous.
Response from LensDirect.com· Oct 9, 2026
Hello John! We’re delighted to hear that Adelita provided helpful and courteous service. We’ll be sure to share your appreciation with her. Thank you for choosing LensDirect! We look forward to assisting you again in the future.
Jeffery
Posted
Just received my REVO replacement lenses and they look GREAT! Awesome job Keron !
Response from LensDirect.com· Oct 9, 2026
Hello Jeffery! We’re thrilled to hear that your REVO replacement lenses look great! We’re especially happy that Keron helped make your experience a positive one. We’ll be sure to pass along your awesome feedback to him. Thank you for choosing LensDirect, and enjoy your new lenses!
Cal
Posted
I had to cancel my order due to my change in prescription. Haven was able to help me quickly and efficiently and explained to me the next steps in the process. I had no questions or concerns after speaking with her. Thank you!
Response from LensDirect.com· Oct 9, 2026
Hello Cal! We’re glad to hear that Haven was able to assist you quickly and efficiently with your order cancellation and clearly explain the next steps. We want every customer to feel informed and confident throughout the process, and it’s wonderful to know Haven provided just that. We’ll be sure to share your kind words with her! Thank you for choosing LensDirect, and we look forward to helping you again when you’re ready.
Agata W.
Posted
Very quick and kind customer service, SHERINE was wonderfully helpful and patient!
Response from LensDirect.com· Oct 9, 2026
Hello Agata! We’re delighted to hear that Sherine provided quick, kind, and patient service. We believe in making every customer interaction a positive experience, and we’re so glad she was able to help you. We’ll be sure to share your kind words with Sherine! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again!
Dan
Posted
Its still in the works of having my glasses and lenses done with lensedirect but so far the customer service is great sari has been awesome at keeping me up-to-date. It is my 1st pair I hope everything goes smooth and comes out ok
Response from LensDirect.com· Oct 9, 2026
Hello Dan! We’re so glad to hear that Sari has been keeping you informed and providing great customer service throughout the process. We understand how exciting it can be to order your first pair of glasses, and we appreciate you trusting LensDirect with your eyewear needs! We hope everything goes smoothly and that you absolutely love your new glasses when they arrive. We’ll be sure to share your kind words with Sari. Thank you for choosing LensDirect! 💙
