Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Tina S.
Posted
Good products, quality customer service
Response from LensDirect.com· Oct 15, 2026
Hello Tina! We're glad to hear you're happy with our product quality and customer service. Providing great products and excellent support is always our goal. We appreciate your support and look forward to serving you again. Thank you for choosing Lens Direct!
Kitty
Posted
Fast, great pricing and very attentive.
Response from LensDirect.com· Oct 15, 2026
Hello Kitty! We're delighted to hear that you appreciate our quick service, competitive pricing, and attentive customer care. We always strive to provide the best possible experience for our customers. Thank you for choosing Lens Direct. We look forward to serving you again!
Jane A.
Posted
Excellent. Love the polarized polycarbonate sunglasses lens. Amazing detail when you wear them outside. Like high definition vision. Sharper vibrant colors. Customer service extremely helpful. Made it easy for order placement. Fast shipping.
Response from LensDirect.com· Oct 15, 2026
Hello Jane! We're thrilled to hear that you're loving your polarized polycarbonate sunglasses lenses and enjoying the crisp, vibrant colors and enhanced clarity outdoors. It's also wonderful to know that our customer service team made placing your order easy and that your order arrived quickly. We truly appreciate your support and look forward to helping you with your future eyewear needs. Thank you for choosing Lens Direct!
Stefani G.
Posted
I am SO pleased with my lens replacement. My optometrist was going to charge me $703 to replace my lenses and I had already had one pair relensed at near $700 so I thought to give Lens Direct a try at a fourth of the price! They came back perfect! I am a very happy customer! Thank you, Jason for all your assistance.
Response from LensDirect.com· Oct 9, 2026
Hello Stefani! We’re absolutely delighted to hear that you’re so pleased with your new lenses and that we could help you save money without compromising on quality. Your satisfaction means the world to us, and we truly appreciate you choosing LensDirect! We hope you enjoy your relensed glasses and look forward to helping you again in the future. 💙
Mickie H.
Posted
Great personalized and prompt support from Sherine. In a time of auto-email notifications, it was great to experience the support of a real customer service professional who looked into the details of my order and helped us get the information we needed.
Response from LensDirect.com· Oct 9, 2026
Hello Mickie! We’re so pleased to hear that Sherine provided you with the personalized, prompt support you deserved. At LensDirect, we believe that great customer service means taking the time to listen, look into the details, and make sure our customers get the answers they need. We’ll be sure to share your kind words with Sherine. Thank you for choosing LensDirect!
Alvin M.
Posted
Great service especially as a first tine customer Thanks to Mario
Response from LensDirect.com· Oct 9, 2026
Hello Alvin! We’re delighted to hear that you had such a great experience as a first-time customer. We’ll be sure to pass your kind words on to Mario. We truly appreciate you choosing LensDirect and look forward to helping you again in the future!
Mickey R.
Posted
Chelsea, my customer service representative was both knowledgeable and efficient with assisting me with my order. I’ve been a LensDirect customer for some time.
Response from LensDirect.com· Oct 9, 2026
Hello Mickey! We’re delighted to hear that Chelsea provided you with knowledgeable and efficient service while assisting with your order. We’ll be sure to share your kind feedback with her. We truly appreciate your continued trust in LensDirect and look forward to serving you again!
Chad K.
Posted
Lexi made it awesome for me was very helpful and patient
Response from LensDirect.com· Oct 9, 2026
Hello Chad! We’re so happy to hear that Lexi made your experience a great one by being so helpful and patient. We’ll be sure to share your kind words with her. We truly appreciate you choosing LensDirect and look forward to helping you again in the future!
