Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Wendy
Posted
I spoke to a very nice lady named Starr. I didn't realize my account was auto renew. She removed the auto renew and told me to return the shipment to sender. As soon as it was received it would be removed from my account. She was very nice and helpful, but I wish she would have mentioned the $10 restocking fee. But I shouldn't complain. I got all than that $10 back, so I'm grateful.
Jordan A.
Posted
I needed to cancel an auto refill order that I had forgotten about. The annoying thing is that there’s no easy way to cancel an order online. But I contacted customer service and within a few minutes they were able to cancel the order and all future auto orders.
David
Posted
Initial error in the prescription corrected online and awaiting corrected lenses
Helen T.
Posted
Karielle helped share status updates for me since it was taking so long and I'm desperate to get my lens. She couldn't help the shipper time but she did help me with expediting once it got to their warehouse. Super nice and friendly and helpful. I wish they would send more emails with updates on my lens order, but otherwise. She was great to work with.
Michael G.
Posted
Order held up for PD measurement. Online camera scan was not working? Tried three different cards, held different upper corners of the card, could never get it to work. Eventually used a manual method / measurement. Spoke to both Karielle & Warren......(who were both very professional) and got the prescription to "go green" 30 mins later, still waiting for shipping label / email to arrive?
Patti
Posted
Sheena we very helpful at this point. Now, I will have to wait until all of the invoicing and credits are processed to determine if everything is OK with my account.
Jeannette S.
Posted
Was unable to do what I needed online but were helpful in directing me to do what needed to be done to correct my order. (I just really hate talking on the phone so the live chat is my lifesaver)
TERRY
Posted
Rep was very nice! I was not aware that I was on a six month renewal. The rep explained and I canceled the renewal. I will call when I need lenses again.
