Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Mallory J.
Posted
Chela was great! Fast response and easy quick steps to fix my issues. Top tier customer service.
Response from LensDirect.com· Oct 15, 2026
Hello Mallory! We're delighted to hear that Chela provided quick, efficient support and made resolving your issue so easy. Delivering top-tier customer service is what we strive for, and we're glad Chela made such a great impression. We'll be sure to share your kind words with her. Thank you for choosing Lens Direct!
Anjana
Posted
They have better price and quick service.
Response from LensDirect.com· Oct 15, 2026
Hello Anjana! We're glad to hear you're happy with our competitive prices and quick service. At Lens Direct, we strive to provide great value and an efficient experience for every customer. We appreciate your support and look forward to serving you again!
ABIGAIL T.
Posted
Competitive pricing and prompt, responsive customer service.
Response from LensDirect.com· Oct 15, 2026
Hello Abigail! We're delighted to hear that you're happy with our competitive pricing and responsive customer service. We always aim to provide excellent value and timely support to our customers. We truly appreciate your support and look forward to serving you again!
Jennifer
Posted
Never used Lens Direct before and was trying to search for a more affordable solution for my contacts as they are costly. I worked with Jaron and what a pleasant experience. He made everything so easy and simple as well as quick! His response and ease of communication was beyond my past experiences. Furthermore the cost was so much less than I expected. Thank you again Jaron. You will be on my contacts for future orders
Response from LensDirect.com· Oct 15, 2026
Hello Jennifer! We're thrilled to hear that Jaron made your first experience with Lens Direct so easy, smooth, and enjoyable. Providing affordable options and clear, responsive customer service is something we truly value, and we're glad you found both. We'll be sure to pass along your kind words to Jaron. Thank you for choosing Lens Direct, and we look forward to helping you with your future orders!
Grace
Posted
Chela was very helpful and kind and made things easy for me when I needed assistance in modifying my order. Just felt she needed some recognition!
Response from LensDirect.com· Oct 15, 2026
Hello Grace! We're delighted to hear that Chela was kind, helpful, and made modifying your order an easy experience. We truly appreciate you taking the time to recognize her excellent service, and we'll be sure to pass along your kind words. Thank you for choosing Lens Direct!
Yusra A.
Posted
🥰LEXIE🥰 was great! Much love to them 💕
Response from LensDirect.com· Oct 15, 2026
Hello Yusra! We're so happy to hear that Lexie made such a positive impression. We'll be sure to share your kind words and love with them! Thank you for choosing Lens Direct. We truly appreciate your support!
Gregory
Posted
The website is easy to navigate and the customer service on the phone is very fast. Chela was very helpful!
Response from LensDirect.com· Oct 15, 2026
Hello Gregory! We're glad to hear that you find our website easy to navigate and our phone support quick and efficient. It's great to know that Chela was so helpful during your experience. We'll be sure to pass along your kind words to her. Thank you for choosing Lens Direct!
Naomi G.
Posted
Kwasi made fixing the mistake I made so easy. He was very helpful.
Response from LensDirect.com· Oct 15, 2026
Hello Naomi! We're delighted to hear that Kwasi made correcting the mistake so easy and provided helpful support throughout the process. We strive to make every customer experience as smooth and stress-free as possible. We'll be sure to share your appreciation with Kwasi. Thank you for choosing Lens Direct!
