Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 195 reviews with 3 stars · Clear filters
Robbie C.
Posted
1st time I ordered my contacts I was sent the wrong prescription and had to wait even longer for the right ones to arrive. Robbie
Response from LensDirect.com· Nov 28, 2017
Hi Robbie! I apologize about this discrepancy. For this inconvenience, I have put in $10 into your account. I hope this helps. We hope that we see you again! Have a great day! The LensDirect Team
Michelle
Posted
Sent me wrong contacts twice.
Michael
Posted
Too slow. Got the right product the first time, but they took two days to ship it, and it went by ground, even after using a code that promised free expedited shipping. Fine company to purchase from, just not when you are in a hurry. They need to catch up with leading vendors who understand that taking multiple days to get an order out the door is no longer acceptable.
Response from LensDirect.com· Oct 2, 2017
Hi Michael! Thank you so much for informing us of your experience! I apologize about the delay. It looks like you ordered on a Wednesday after ordering hours and your order shipped out on Friday, which is a good start! And then, because of the weekend, it took a little longer to get to you. It's never fun to wait for contacts! It looks like your order got to you in 5 business days, which is in the range of your shipping. Thank you, UPS! For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
L.
Posted
There was an issue with their shipping carrier that they didn't help me to resolve. I think it would have been resolved a lot quicker if they made a lost package claim on their end, or recalled it. I needed the lenses and they wouldn't expedite a second package I ordered to try and cover myself. I was told there would be a 'Post-It' message written to expedite the process, however, it became evident that it wasn't going to arrive any faster as it didn't ship in 2 days. I cancelled it. All in all, while a lost package is a fumble for the carrier, LensDirect did very little to show they valued my business and wanted me to receive the lenses that I paid for. Didn't even include a lens case
Rocio
Posted
website was easy to use and shipment received on time. The low review is for the quality of my contacts. I've been wearing the freshlook color blends for over 15 years and these are the first to feel extra thin, blurry, and uncomfortable.
Response from LensDirect.com· Aug 31, 2017
Hi Rocio! This may be a bad batch of lenses. Unfortunately, with Freshlooks, we are unable to send out any replacements. Alcon makes it impossible to accommodate with trials unless it is from them so that they can see what happened with the batch. If you contact Alcon at 800-862-5266, they will be able to send you replacement lenses. If they give you a hard time, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Dina
Posted
I called the person that emailed me from LensDirect several times per day for a week or two. She never answered the phone. When I finally called the 800 number to clarify the situation it was not easy to place the order, and the price was higher than I was originally supposed to pay.
Denise
Posted
My first purchase and the right lens has a spot right in the middle of it! Can I receive a refund? Have worn this lens for a week and things are not good! I will change to a new one and hopefully it doesn't have a spot on it. I have a photo, but can't attach through this review process.
Response from LensDirect.com· Aug 17, 2017
Hi Denise! This may be a bad batch of lenses. Unfortunately, with Freshlooks, we are unable to send out any replacements. Alcon makes it impossible to accommodate with trials unless it is from them so that they can see what happened with the batch. If you contact Alcon at 800-862-5266, they will be able to send you replacement lenses. If they give you a hard time, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Christy
Posted
I purchase boxes of contacts. Sometimes the contacts are stuck together or have a tear. That is the manufacturers fault. I have had at least a weeks worth of contacts that were damaged out of two boxes of 90 day wear. Kinda disappointed. Lensdirect says that they will only taken non opened boxes. Not sure if I am going to purchase again. Great prices but would like some sort of credit for the damaged ones.
Response from LensDirect.com· Aug 17, 2017
Hi Christy! I am sorry about those damaged lenses. For the inconvenience, I have put $10 into your account to compensate you. Please always let us know if there's anything else we can do to help! Have a great day! The LensDirect Team
