Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 195 reviews with 3 stars · Clear filters
Cheska C.
Posted
Better prices.
Response from LensDirect.com· Dec 21, 2017
Hey There! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
N. E. G.
Posted
Price was the best value of their competition. 4-5 days into the order did I learn that my prescription was not in stock or back ordered. They did alert me at that point and said they would express ship them out when they could.
Response from LensDirect.com· Dec 21, 2017
Hi there! Thank you so much for informing us of your experience! I apologize about any inconvenience. I will be looking into exactly what happened. Sometimes with astigmatisms, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
Kristian
Posted
My order experience wasn't terrible. I submitted I my order online, and I made an error when manually entering my prescription information. It didn't match the prescription from my doctor. I got an email really promptly telling me about the error, and asking to confirm which number to go with. I called the same day I got the email to confirm, and Mike said all was well and even changed from 4 30-day boxes per eye to 1 90-day and 1 30-day to save me some money. The issue was the order apparently never got pushed through. About two weeks later, I realized the order hadn't shipped, so I called and left a message for Mike. I got no acknowledgment of the call, but the next day got an email that my contacts had been shipped. Luckily the shipping was already free - due to the error, I received my contacts nearly a month after placing the order. Some form of acknowledgment would have been nice, just so know I was heard. Otherwise, great experience and I will keep using LensDirect.
Response from LensDirect.com· Dec 18, 2017
Hi Kristian! Thank you so much for informing us of your experience! I apologize about any inconvenience. I will be looking into exactly what happened. Sometimes with astigmatisms, there are problems with getting them in the next business day but you waited way too long! I am checking into see exactly what happened so that this does not happen again. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
eric B.
Posted
Delivery was delayed
Response from LensDirect.com· Dec 14, 2017
Hi Eric! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. Unfortunately, since the order was placed the day before the holiday, the order could not be shipped out till the following Monday. Looks like it was shipped out that same day with the free shipping you requested! I'm glad we were able to get to it as fast as possible. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
Raquel
Posted
The good thing about this order is the price. They have the lowest price online and I have saved about $20. However, it took so long for my order to arrive. I honestly don’t think that saving $20 was a good deal when my order was delayed for almost a week. Then you have to wait 4-7 days for shipping.
Response from LensDirect.com· Dec 13, 2017
Hi Raquel! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. Unfortunately, since the order was placed after ordering hours the day before the holiday, the order was not processed till the following Monday. Looks like it was shipped out the same day with the free shipping you requested! I'm glad we were able to get to it as fast as possible. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
KJ
Posted
Ordering was easy, no problem there. Ordered contacts on November 22 and still haven't received them and it's December 7th. When I contacted tech support the first time they said they would call me the next day at a scheduled time. They didn't call during that time and I had to call them. They said USPS lost my shipment and that they would resend. Still waiting...
Response from LensDirect.com· Dec 7, 2017
Hi KJ! I am so sorry to hear that you had trouble with shipping. Because of the holiday season (Thanksgiving/Black Friday/Christmas), USPS had trouble getting packages on time. Unfortunately, this is something that is completely out of our control. It's frustrating for us too because we want you to receive your lenses immediately! Don't think we forgot about you though; we have been keeping a close eye on your tracking! If the package got lost, then we would have been able to send you a replacement, which I see your representative had at the ready if that happened! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! Please let us know if there's anything else we can do to help! Have a great day! The LensDirect Team
Leila
Posted
Good CSR but not on times
Response from LensDirect.com· Dec 7, 2017
Hi Leila! I am so sorry to hear that you had trouble with shipping. Because of the holiday season (Thanksgiving/Black Friday), USPS had trouble getting packages on time. Unfortunately, this is something that is completely out of our control. It's frustrating for us too because we want you to receive your lenses immediately! For this inconvenience, you will receive free expedited shipping on your next order! I hope this helps a little bit. Please let us know if there's anything else we can do to help! Have a great day! The LensDirect Team
Katrina S.
Posted
Contacts keep tearing and they don’t last more than a few days
Response from LensDirect.com· Nov 29, 2017
Hi Katrina! Thank you so much for reviewing us! I am so sorry to hear that you received some weird lenses. Sometimes, not often, the manufacturer sends us what we like to call "bad batches." Normally, if this happens, we immediately get a hold of the distributor and order extra lenses so that you are not wasting your money! However, I cannot send out lenses without a valid prescription. Once you get your prescription updated, please contact us and we will get you some trial lenses to make up for this bad batch! I apologize once again. Please always let us know if there's anything we can ever do to help. We're always here to make our customers happy! Have a great day! The LensDirect Team
