Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
sewldy S.
Posted
They were wonderful very helpful getting my lenses taken care of.
Response from LensDirect.com· Jun 9, 2026
Hello Sewldy! We're happy to hear our team was very helpful in getting your lenses taken care of. We truly appreciate your support and look forward to assisting you again in the future.
Susan M.
Posted
Jaron was incredibly helpful when I called for a payment concern. He understood the problem, escalated it, and then called me back when it was resolved.
Response from LensDirect.com· Jun 9, 2026
Hello Susan! We're delighted to hear that Jaron was able to assist with your payment concern and kept you informed throughout the process. Providing attentive and reliable service is important to us, and we're glad Jaron delivered a positive experience. We truly appreciate your support!
PAUL
Posted
I had a very good experience with Djanna. I wanted to be sure my order information was updated. She checked my order, verified the information, and closed out the call quickly, efficiently, and professionally.
Response from LensDirect.com· Jun 10, 2026
Hello Paul! We're glad Djanna was able to quickly and professionally verify and update your order information. We appreciate your feedback and are happy you had a good experience!
Caitlyn M.
Posted
Mario was very helpful and efficient!
Response from LensDirect.com· Jun 10, 2026
Hello Caitlyn! Thank you for your review! We're glad Mario was helpful and efficient. We appreciate your feedback and support!
Cary T S.
Posted
Nyah was wonderful. She was patient answering my questions and made the experience terrific. Looking forward to getting my new glasses!
Response from LensDirect.com· Jun 9, 2026
Hello Cary! We're delighted to hear that Nyah was patient, helpful, and made your experience a terrific one. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to helping you enjoy your new glasses!
George W.
Posted
Lexie is quickly responsive and competent. great service.
Response from LensDirect.com· Jun 9, 2026
Hello George! We're glad to hear that Lexie was responsive and provided competent, great service. We truly appreciate your support and look forward to assisting you again.
James B.
Posted
Nyah was very helpful and was able to resolve my issue quickly and professionally.
Response from LensDirect.com· Jun 9, 2026
Hello James! We're glad to hear that Nyah was helpful and able to resolve your issue quickly and professionally. We appreciate your support and will be sure to share your kind words with her.
MTJ
Posted
Sharissa in customer service responded very quickly to an issue that I had with my order and resolved it effectively.
Response from LensDirect.com· Jun 9, 2026
Hello MTJ! We're glad to hear that Sharissa was able to respond quickly and resolve your order issue effectively. We'll be sure to share your compliments with her. We truly appreciate your support and look forward to assisting you again!
