Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 195 reviews with 3 stars · Clear filters
Lorri H.
Posted
My prescrption changed so i called and left a message my old prescription was shipped. So i returned it now i have to go to my doctor and pick up a new prescrition bc the lady from lense direct said she wont call that docrors offices dont respond. I think she should have at least tried. Lense direct is the one wanting MY BUSINESS .
Bob F.
Posted
Using the USPS takes too long to get an order. They are soooo slow. We have decided next time unless the contacts are delivered by UPS or FedEx we are taking our business elsewhere. LensDirect is also slow to fill the order and get it shipped out and then using the USPS adds even more time to get the order delivered.
Response from LensDirect.com· Jul 19, 2019
Hey Bob, Very sorry to hear that. For faster processing we always recommend providing a copy of your prescription. This allows us to avoid doctor verification which can take up to 8 business hours. It looks like your order took 3 business days to arrive with USPS. We do offer UPS and expedited USPS options at checkout. Please reach out to your dedicated rep next time you are ready to order for pricing. We would love for you to give us a second chance. I have deposited a credit of $5 to your account, usable on any future order with us. Have a great day! -The LensDirect Team
M W.
Posted
I like the fact that LensDirect is very prompt in sending out their orders. The last 2 times I have ordered my lens, I have been getting less use of the lens. Within two-three weeks, the lens will spot/crack in the middle. Leaving a blurred vision from the lens. I have been wearing the 30 day lens (of course take out every night) for the past 10 years. But never experience this before. I don't know what causes this to happen. They are installed and taken out of my eyes correctly every night. What can be done about this? This is the only complaint I have. Other than that, All is good.
Response from LensDirect.com· Jul 3, 2019
Hey there, I'm very sorry to hear about the trouble the lenses have been giving you. The lenses you have been using, the Freshlook Colorblends, are offered as a biweekly lens. They are not intended to be worn up to a month. We did call your doctor and they did inform us you have approval for the Air Optix Colors which based on your wearing schedule may last for up to a month. When you are ready to order please reach out to your dedicated rep, we can take 15% off of your next order. Thanks for choosing us, The LensDirect Team
Tom D.
Posted
I had a new prescription and immediately faxed it in as requested by a customer service rep, then placed an order. A day or two later I received and email that they are unable to fill my order. When I called and told them I had faxed the prescription four days earlier, it was suddenly found.
R M.
Posted
I received my lenses quickly, but the lenses themselves are flimsy and floppy. The service is okay, but because the lenses are poor quality, I wish I hadn't bought them.
Response from LensDirect.com· Jun 24, 2019
Hey Robin, Very sorry to hear about this. It looks like you may have received a bad batch of lenses. Unfortunately there is no way of us knowing that before they are sent out and received. It doesn't happen often but we want you to be happy with your purchase. If there's ever a problem with the order please reach out to us and we will make it right. I see here your order was refunded in full. We would love for you to give us another chance in the future. I have deposited a credit of $5 into your account, usable on any future order with us. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Patricia P.
Posted
I don't like the price increases. I wonder if prices ever go down. They say they have to deal with manufacturer price fluctuating but each quarter goes up a little more.
Elaine
Posted
The associate was friendly and professional. However, she should have been able to provide me with some options to reduce my costs for my re-order. As a result, I will wait for price to drop before re-ordering.
Response from LensDirect.com· Jun 10, 2019
Elaine! We apologize that your rep didn't give you the coupon you wanted, please reach out time and time again to see what our latest deals are, you never know until you ask! Thanks, The LensDirect Team
Eugene E.
Posted
It didn't occur to me that it would take 6 days to ship my order. The previous company I used would typically ship the next day and never more than 2 days.
Response from LensDirect.com· Jun 10, 2019
Sorry Eugene! There might have been a mixup as we normally ship the next day as well. Please allow us to make it up to you, just reach out to your rep! The LensDirect Team
