LensCraftersReviews of lenscrafters.com

Dreadful experience with LensCrafters website. It continually crashes throughout all phases of selection and ordering along with efforts to correct DOB and submit profile updates. I’ve tried to send an email of the issues and the hyperlinks will not work (topic selection, SUBMIT button). All the dysfunction lead me to be highly skeptical of purchasing eyeglasses online (fear they will be poorly made) and that guarantees of free replacement or corrections will not be made.

The Lenscrafters site is HORRIBLE! The site continues to CRASH, and it's a waste of time. Find another company because you will build a complete cart, and the site will log you out and not save any of the information you have updated. This is the worst site I have ever experienced. I have been trying this for a week now. I have contacted customer service, and they are passing me around and asking me to call. If I wanted to call, then I would have called initially. The hours of operation are the same hours I work. How do they expect you to pay for your items if you're losing money to speak to them due to a billion-dollar company site not functioning properly?

Tried to order some prescription readers. Added my insurance information and went through all the stops and add-on and ended up wit a price of $10 ready to check out. Every attempt that I made to check out switched switched the total to $249. If I took away my insurance benefit, the price would drop down to $129. This happened every time I tried to order these readers. Called customer service to see if there might be a problem with the website or maybe I did something wrong along the way but could not get any explanation or help.

I called to see if I could have my issue resolved with the new glasses I ordered from here and was basically told they will not help with anything and only offer a refund/return and leave me without glasses until my new order showed up. All I was looking to do is upgrade my lenses to a better option for the transitions as these do not work well at all. I shouldn't have to look directly into the sun for them to change. the customer service is terrible and resolves nothing for you and the local store will never answer the phone to even make an appointment to speak with someone in person. So I basically just paid 700$ for glasses that do not perform as advertised and they will not resolve the issue. All they would offer me is a full refund so I could reorder with different lenses and leave me without anything to see with as I am unable to wear contact lenses. DO NOT BUY FROM THIS COMPANY FOR ANY REASON.

Just poor customer service. I bought 2 pairs of glasses earlier this year from my Local Lencrafters located at 1218 Belk Dr Mt Pleasant, SC. For the first 8 months there were no issues. Then in July of 2024 somehow my rubber noseguard on my left side fell off my Costa Eyeglasses. Hoping that LensCrafters might possibly stock the nose guard I went in to see if they could fix it. The salesperson was quick to tell me they did not stock such Items and since I had insurance, I should make the claim and receive a brand-new pair for $25. I was a little miffed, but handed over the money and was told it would come in some 5 to 7 days later. !0 days later with no phone call I walked into my Towne Center LensCrafters and asked if the glasses had come in. Now by this time I had developed a small bloody sore on my nose where the plastic was rubbing against my nose due the missing nose guard. The salesperson asked for my name, I gave it to her, and she told me my glasses were in, but that they had not been properly received nor passed the required quality-controlled inspection required for incoming glasses. I explained that I really was only interested in the nose guard replacement, and they could keep the glasses as far as I was concerned. I even took my glasses off to show her the bloody sore on my nose. She quipped and said there was nothing she could do, someone would call me when the glasses were checked in, and then left the counter. It is now 11/08/2024 and I’ve yet to receive a call from anyone. Funny thing was I left the store quite angry and as I was driving I passed Shades of Charleston, another Eyeglass store, I pulled in and they had a set of nose guards that they gave me for free. That’s customer service. Hey LensCrafters, you can keep the other glasses! Long time customer lost!

We ordered 2 pairs ( a pair of Tiffany and other one is Prada) of prescription eye glasses on 19th of September and requested a home delivery. After much persuasion a pair has arrived (Tiffany) but not the other. 45 days are over but yet to get out Prada pair of glasses. We called several times and they keep on hold with an irritating loud music and give no tangible results except apology for the delay. We are very unsatisfied with the services and the response. Dr. Sharada Karanam 6105291292

I ordered a pair of glasses from the online website of Lenscrafters in August, received them and found that the prescription was incorrect. Contacted customer services and communicated with them via email. There were several days span between each email exchange I had and the issue never seemed to be getting dealt with. Finally, they just ghosted me. Unfortunately, I had to go out of town for several weeks and when I got back decided I would see if I could get this handled at an actual Lenscrafters store. The main reason I used the online website is because Lenscrafters closed the nearest store and we now have to travel over an hour to the next nearest store. The people at the store told us that the Lenscrafters website is separate from the brick and mortar stores. They attempted to work a return with the website, but it was declined. This was all really frustrating considering I've been going to Lenscrafters for decades and have probably dropped easily several thousand dollars there. The best the store could do was give me the 50% on new lenses deal on those frames. So I had the new lenses put in which are correct. Really disappointing, I will definitely never go though their website again and will most likely have to transfer our prescriptions to a new vendor since it's unreasonable to 1. ghost me on a return and 2. make me drive over an hour to the situation handled even half-way. So my advice to people is avoid the website and go to a store if you have one near you. Lost a couple hundred dollars in the deal as well, which I CANNOT AFFORD, but I have to have glasses. You can also bet I'll be hitting every review website and relating this 1 star experience in order to stop people from going through the same cr*p I did.

If i could give negative numbers, i would do that. I went for a new wpair of glasses, only because i had not changed in over 18 months. Dr Brown prescribed glasses, which bothered my eyes and made me lose confidence in my work. So i went back for a recheck, learnt that the doctor had been aggressive on the prescription. So Dr Mack now gives a different prescription. I pick up this pair and again, it bothers my vision, nothing is sharp. I really begin to think my eyes arefailing me suddenly. And I go back for recheck. Dr Mack says the lens is not per the numbers she had prescribed. How many types of mistakes are possible in a pair of glasses, I have seen them all happen in my experience - bad decision by doctor and poor quality of work by associates and horrible customercare. And spent/wasted about 9 hours in repeated visits. And after this, I was humiliated by the store manager, who said i better cancel my order. There is no customer care here.