LensablReviews of lensabl.com

Response from Lensabl· Feb 29, 2024

We are delighted to hear that you were pleased with the quality of your glasses and their condition upon return. It's our goal to ensure every pair of glasses we handle is returned in top-notch condition. Your comment about the wait time is well-noted. We are continuously working to improve our processes, including reducing the time between order completion and shipment. Your feedback is invaluable in this effort. Thank you for recommending us, and we look forward to serving you even better in the future.

Response from Lensabl· Jan 16, 2024

Please reach out to [email protected] for assistance :)

Response from Lensabl· Jan 5, 2024

Hi, MY! Thank you for sharing your feedback. We apologize for the oversight in not sending the shipping notification and any inconvenience it may have caused. We're glad to hear that you find the quality of the product to be good. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. Your input is valuable as we strive to enhance our services.

Response from Lensabl· Dec 8, 2023

Hi, MLS! We appreciate your feedback and understand that the turnaround time for your lens installation took longer than expected. We apologize for any inconvenience this may have caused. It's great to hear that you were pleased with the packaging and that we were able to offer the service for Oakley frames. We're continuously working to improve our processes, and your input is valuable. If you have any further comments, suggestions, or if there's anything specific you'd like us to address, please feel free to reach out to our support team at [email protected] or call 1-800-984-5367. Thank you for choosing Lensabl, and we hope to have the opportunity to provide you with a smoother and more efficient experience in the future.

Response from Lensabl· Nov 8, 2023

Hi, Roman! Thank you for your feedback! We're glad to hear that the lenses you received are working well. We apologize for any delay you experienced, and we appreciate your understanding. If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure a smooth experience. Thanks for choosing Lensabl, and we look forward to serving you again!

Response from Lensabl· Oct 26, 2023

Hi, Hannie! You're welcome! We're glad you chose Lensabl for your lens replacement needs. If you ever need assistance or have any more questions in the future, don't hesitate to reach out. We're here to help!

Response from Lensabl· Oct 24, 2023

Hi, Devin! Thank you for sharing your feedback and for choosing Lensabl. We're glad to hear that you're enjoying the benefits of your prescription lenses for running and hiking. We sincerely apologize for the extended processing time and any inconvenience you experienced. Your input helps us improve our services and communication with customers. Your point about providing more accurate and upfront estimates of processing time is valid, and we will work on enhancing this aspect of our service to set clearer expectations. We understand that timely and transparent communication is crucial. Regarding the original lenses, we're sorry to hear that they were damaged. Please contact our customer support team at 1-888-217-8644 or [email protected] to discuss this issue further. We'll do our best to assist you with any concerns you have regarding the original lenses. We appreciate your patience and understanding as we work to refine our processes. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

Response from Lensabl· Oct 20, 2023

Hi, Elizabeth! Thank you for sharing your feedback about your lens replacement experience with Lensabl. We're delighted to hear that you're pleased with the replacement, even though you were hoping for a quicker turnaround. Your satisfaction is important to us, and we'll continue working to provide efficient and quality service. If you have any more comments or questions in the future, please feel free to reach out. We appreciate your business!