Lens.comReviews of lens.com

The delivery was fast

Great happy with it

No real complaints except that in the age of online ordering where a customer provides all personal information at time of purchase where it is then kept on file (unlike in-store purchases), rebates should be handled differently. Having me wait 2 weeks from the ship date, print my own form, fill it out with the same on file information, then provide a stamp and envelope to mail it in is not only an inconvenient pain in the butt, but an archaic and wasteful way of handling customer discounts obviously riding on hopes of those customers not ever accessing those discounts. There is no reason why companies cannot create a way to quickly share information digitally with manufacturers for the sake of rebates or similar offers. Aside from that, product was perfect and shipped quickly. Thank you.

My experience with ordering and delivery was fine. But, they make it very difficult to figure out how to get rebate on contact lenses and the rebate is why I ordered from them.

Very easy process. Only downside was I have to wait to even request the rebate.

Contacts were great. The only problem I had was that the box it was mailed in was in terrible shape and barely holding together.

Update 3/2/2022: I received the rebate, a little later than expected perhaps because of Omicron, but received. I am impressed with Lens.com, and they have won me back. Update 12/2021: I was contacted by Lens.com as a result of this review and was informed that the rebate was on its way and should arrive in 2-3 weeks. I am impressed with this level of customer responsiveness and have updated the star rating to reflect this. If I actually get the rebate this time (and it is not a false promise as has been the case in the past), I will further revise this review to fully reflect my revised impression of Lens.com. ORIGINAL: I used to be a long time customer because of the great prices. But recently, they have resorted to a "bait and switch" in which they advertise low prices but then slam you with high "processing fees" that result in a final price that is comparable to their peers. DON'T FALL FOR IT. The straw on the camel's back, however, was the fact that they never sent me my rebate and gave me the biggest run around. For months, I contacted customer service - they were a joke and not helpful. I filled out the form and mailed, but did not receive the rebate card. Several months later, I contacted them, but they said that they had mailed the rebate card, but it hadn't been used so the funds were "swept away." They tend tried to blame me for not contacting them sooner. They have lost me as a loyal customer and I would advise others to stay away.

Takes forever to get the rebates but otherwise easy to order, reasonable prices (after rebate) and quick delivery.