LennoxReviews of lennox.com

We bought a new furnace in 2021. 2.5 years later the blower motor broke (yes we regularly changed the filter). While we are covered for parts warranty, it is over $1,000 of labour to replace it. My last furnace was 30 years old before we had to put any money into it. Very disappointed in the quality.

We built in new home in late 2021 in Fort Myers Fl. 18 months after we moved in, we started having nothing but issues with our Lenox Air Conditioner. The drain line continued to get clogged. We purchased a service agreement for twice a year cleaning. 2 months after the first cleaning the drain clogged. We were then told we needed a monthly clean. Now 2 1/2 years later, the Air conditioner stopped working. We were told the main coil is leaking and needs replaced - cost $2650.00 parts only. Lenox will cover the cost of the part, we must pay labor. Our friend 5 doors down from us, also built a new home 3 months older than ours, last month his coil failed and cost around the same amount to replace it, same hvac contractor very prominent in FL. Called Lenox they will only cover the cost of the part, not labor. I see in 2015 a class action law suit against Lenox for a similar coil issue. Lenox - once was a quality company, now produces junk at best - not only my opinion - confirmed by many hvac contractors who no longer install's Lenox brand Equipment. Why anyone would use Lenox is puzzling. Today 9/30/24 I tried calling Lenox Customer Affairs Department all day - Lines were busy, unexpected high call volume... I see why..... Finally talked to an agent, no solution other than denial of faulty products - they pay parts only -period. Beware before you buy Lenox. We are building a new house in Ohio, Rest assure Lenox Products will not be installed or the other many private labels they have as a cover up - Ducane, Armstrong Air, Concord etc....

Top dollar, bottom performance. The nightmare begins when no normal HVAC tech can fix this because it needs special parts you can only get through one of the few licensed Lennox dealers. That means waiting two weeks for the part to come in (yes, no heat in winter for two weeks and no ac in summer for two weeks waiting for parts...I've have both). Even with twice a year servicing to keep it running I'v had to replace the mother board, the thermostat (and you can only use a $2000 Lennox brand not one you can buy in a store) and other stuff that went wrong in undere 10 years. Warranty or not who wants to freeze or boil for two weeks waiting for repair. That's enough....

We purchased a new Lennox AC unit through Costco in May 2023 and used a local contractor to install it. Although the unit "works" the model we chose makes an incredibly loud noise every time the compressor shuts off. From day one, we've complained to both the installer and Costco. Both have told us that this is a "known issue" with Lennox and this particular unit. Both the installer and Costco are "waiting on a fix" from Lennox. Sixteen months later Lennox is still dragging its feet on this issue.

FH Furr, Lennox & Costco would not honor their 10 years warranty. I got the very expensive Lennox HVAC via Costco that was installed by FH Furr. The product was a lemon that broke down on the first week of installation & over the course of 6 yrs. When wanting to claim the 10 yrs warranty they said an annual maintenance was required, which was never communicated before. Also, I found online that the product has a coil failure law sue in the past.

had 3 year old lennox air conditioner maintenance on 5/9/24. motor was siezed in less than 3 years. i'm still waiting for my hvac service to received a new motor from another city in my state. my hvac service would charge me $250 to put in a temporary motor until the new lennox motor arrives. this is a charge lennox should be responsible for & absorb. the unit is still under warranty BUT i still have NO air conditioning after having a new unit for less than 3 years. i refuse to pay $250 in the meantime for lennox's failure as a company. i have no firm date as to when i will have a working air conditioning system again.

Incredibily BAD. Just a simple mistake and they "try to sell" an intervention of their technicians. NO technical information can be gotten by them in BeNeLux. I highly recommend to buy somewhere else. If this is their way of "SERVICE TO CUSTOMERS" one good advice: turn the page.

Our furnace stopped working on a cold day, so I called the HVAC contactor that installed the unit during new construction 18 months ago. The service tech found that a pressure switch wire had disconnected and wrapped around the inducer motor. When asked how that could happen when the unit has never been opened or serviced, I was told that the only explanation was "poor workmanship" at the point of assembly. The wire was reconnected, and I paid the $225 service call. I contacted Lennox several times by email and phone about splitting the cost of repair only to receive the run around and finally a denial based on a warranty technicality argument. I now will pursue small claims court action with the support of the installation contractor. Junk product, fake customer service!