Le Labo FragrancesReviews of lelabofragrances.com

Guys! I absolutely love this Santal 33—I walk down the street and just smell the richness. I love it, love it! And this summer, I’m going to buy Mocha26.

The after sale experience was excellent. First of all I did a mistake in the personalization, they were ready to send me back the stamp. Also I got defectuous product, Juan who was receiving my initial request, took over my complain and provide ultra rapid resolution sending working product with the actual modification. That really the kind of service that leverage a brand inti next level. Thanks you for you professionalism and good sense of commercial business. And special thanks to Juan :)

I'm officially obsessed with this brand! I recently stopped by one of their locations and purchased Matcha26. From the moment I walked in, everyone was so welcoming and genuinely helpful. The team took their time answering my questions and made the whole experience feel personal and fun. I also thought it was cool that they mentioned I can refill my bottles both instore and online.. such a convenient and sustainable option. Little details like that make me love the brand even more. I'll definitely be coming back!

I am a longtime Le Labo customer and I must say every interaction solidifies my loyalty. I recently placed an order online and when the products arrived I realized I ordered the incorrect fragrance. I contacted their concierge and they were so accommodating and willing to help even though the error was mine. They facilitated the return of the product and shipped the new one. The process was simple and efficient. Always a great experience.

I am absolutely in love with Le Labo’s Lys 41 From the very first time I wore it, I knew this scent was something special. It settles on my skin so beautifully and feels both elegant and unforgettable. Every time I wear it, I get compliments, but more importantly, it makes me feel confident and radiant. I loved it so much that I chose it as my wedding fragrance — it became my wedding scent. Now every time I smell it, I’m instantly taken back to one of the most meaningful days of my life. That alone makes it priceless to me. Thank you for creating such a stunning fragrance!

Realmente tuve una experiencia maravillosa. Supieron resolver cualquier inconveniente y se notaba la importancia sobre un cliente satisfecho. Les agradezco mucho la atención. Atentamente hacia el conserje, Juan, por la comprensión y la respuesta inmediata.

I'm writing about customer service in Antwerp. I asked them to resend an item that I thought was missing (which I later found). They immediately resent it, adding many testers. The scents are lovely, and the customer service is fantastic.

Le Labo's Customer Service Team proves of consistently high caliber. Juan in particular is extraordinarily courteous, spirited, and resourceful. He has ensured any of my concerns or difficulties are speedily remedied. As a company representative, Juan proves an elevating credit to the Le Labo brand. Similarly, Paola proves immensely kind, as well as expedient, in responding to my requests and in her eagerness to assist with any customer concerns. Each of my interactions with Le Labo's Customer Service Team seems to exemplify the company's innate desire to ensure a positive and bespoke customer experience.