LEAUReviews of leauclothing.com

It’s a scam. They intentionally don’t refund you and hope you forget about it. I had to reach out to THEM three times to know when I’m going to get a refund and the first time, they actually give you a specific timeframe saying it takes 10 business days to get processed. A month of silence later, I reach out, only for them to say it’s still “in the queue”😂😂😂 The least you could do is apologize for forgetting but the way they handle returns shows they’re clearly intentionally trying to make customers forget about their returns.

I realized I had placed an order immediately after doing so that I needed to cancel. Because there is no phone number and all communication is done through email, my order didn’t get cancelled in time. They were aware of the situation. Regardless, they held me to their standard refund policy because the dresses were on a promo for 20% off. They refused to give me a refund and issued me a store credit so I know how a $600 credit that I’ll probably never use. I would not take the time to invest in a company that doesn’t invest back in their customers. This was easy to see that the situation was not deemed as a standard purchase. They decided that their policy was more important than their customer. I would not recommend or feel safe shopping on their website.

This store deserves no business whatsoever for their deceiving tactics and poor customer service. They keep your money, don’t let you cancel orders if they haven’t been shipped and claim they don’t automatically apply discounts even though they promote it everywhere on their page. To make things worse, they claim their return policy is listed everywhere for everyone to see, but it is listed in the tiniest print ever on. No company in the world is this poorly run and this money hungry. Never ever buy here. They tried to get my last review deleted because they didn’t like what I said and claimed I used poor words to describe their business but trust pilot came back and said I didn’t say anything wrong. Embarrassing that you’re trying to delete reviews of people speaking their truth.

NEVER ORDER FROM THIS COMPANY! There are several reasons I cannot recommend this company: I was provided with a coupon code, but I was never informed that using it would make my purchase ineligible for a refund. This policy was not disclosed at the time of purchase and only became apparent when I attempted to initiate a return. The sizing was significantly inaccurate. I typically wear either a medium or a large, yet I was unable even to zip the large. The sizing does not appear to align with standard measurements. Customer service was extremely disappointing. After my initial inquiries, the company stopped responding to my emails altogether. I was unable to obtain a return shipping label without first agreeing to their restrictive return policy. With so many reputable companies offering quality products and transparent customer service, there is no reason to deal with a business that relies on misleading policies and fails to communicate with its customers.

DO NOT BUY FROM LEAU! DO NOT USE ANY PROMO CODE EVER! This shop is such a scam. I bought two dresses (same dress different sizes) from LEAU for my rehearsal dinner. Clearly if I’m buying the same dress different size I intend on returning one of them at minimum. When I received the dress I did not like the fit of either size, plus the white was see through. I went to return on their portal and there was only the option to get store credit. How could that be? The dress wasn’t final sale or even on sale? Also it was only a day after I received the order so I was within the 14 day window. Little did I know but in the fine print it says orders that use discount code are only available for store credit if returned. What?! So when I used the WELCOME code (10% off) which was pushed to me over and over through pop ups/reminders - that automatically disqualified me from getting my money back?! What a way to attract returning customers, absolutely scamming people!! Never in all my online shopping have I seen a company policy where using their WELCOME code results in store credit. It’s entirely counter intuitive and a predatory scam. This needs to be known by every potential shopper, I wish I knew or I would have never bought this dress. I wonder the amount of people they’ve duped from this scam. Additionally but less important. I was waiting weeks for a “pre-order” dress to ship that was never even labeled pre-order on the website when I bought it and neither in my email confirmation. When I followed up to ask where my shipment was they said it was a pre-order item and would be available when it’s available. No estimated date or anything. And after that passive aggressive response, I immediately got a shipped notification. Clearly something went wrong in their backend and they pushed the order manually. That could not have been a coincidence. Yet the answer provided to me made me feel like I was the dumb/wrong one!! Even further I have contacted customer service two times about getting a refund to my card instead of store credit and they haven’t even responded!! They are now waiting out the 14 day window so I can’t receive a refund. Please LEAU respond to this message and rectify the situation. It’s completely unacceptable.

Do NOT order from Leau! This clothing site must be ran by complete idiots who are incompetent of common sense. I ordered a per-order dress on May 21st. The listed shipping date was between June 15th-17th. The dress never shipped during that time frame. On the 20th of June I inquired about when the dress would ship I was advised of no date as to when I would receive the dress despite it being past the pre order shipping date. I was instead advised that shipping on pre order items are uncertain and a refund could not be provided. Days later I still had no dress or refund! It took me to go off via email for an email to be sent advising a refund was provided yet I did not receive a refund confirmation. Just horrible!

THE RETURN POLICY IS AN ABSOLUTE SCAM. DO NOT DO NOT ORDER FROM THEM. NO MATTER WHAT YOU WILL GET A GIFT CARD NOT A REFUND OF YOUR MONEY.

I ordered a dress from LEAU that was listed as a pre-order, which I understood meant I’d have to wait. However, unlike most reputable companies that don’t charge your credit card until an item is ready to ship, LEAU charged my card immediately. After waiting over a month with no updates—and after the estimated delivery date had already passed—I contacted customer service to request a refund since I no longer had any use for the dress. They refused, claiming the dress had already been “allocated” to me and therefore couldn’t be canceled. I then asked for a tracking number. They stalled for several days before finally providing one, but it only showed that a shipping label had been created. For the next seven days, there were no shipping updates at all. Instead, I received nothing but excuse after excuse while they continued refusing to refund my money. The dress finally arrived 46 days after I placed the order and 14 days after the shipping label was created. To make matters worse, their website seems intentionally designed to make the return process as difficult as possible. Save yourself the frustration and shop elsewhere. There are plenty of companies that offer equal or better quality without charging your card immediately, holding your money for over six weeks, giving you the runaround, and making returns nearly impossible. It takes a lot for me to leave a negative review, but this experience was unacceptable from start to finish. LEAU is a major red flag. While you had the time to reply to my review, you still have not provided me with a return label to return the dress and get a refund. Horrible customer service.