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1,550 reviews
Leaf Home Stair LiftHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Maintain Your Independence at Home Learn More Explore our stair lifts and other mobility solutions to see why a Leaf Home Stair Lift installation makes all the difference. Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Offering direct-to-consumer in-home comfort solutions, our team provides well-deserved peace of mind to families, caretakers, and anyone caring for a loved one. Leaf Home Stair Lift transforms homes through high-quality accessibility solutions that improve independence by providing a variety of customizable options such as power swivel seats and power folding footrests for both straight and curved staircases for indoor and outdoor spaces. With products backed by limited lifetime warranties, flexible payment options, and hassle-free installations, the Leaf Home Stair Lift team prides itself on making home upgrades easy.
Leaf Home Stair Lift (leafhomesafetysolutions.com) has 1,550 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 180 reviews with 1 star · Clear filters
Wanda S.
Posted
You name it, it went wrong. !! But hey, after only 11 days I got to take a shower.
Response from Leaf Home Stair Lift· Jun 12, 2023
We certainly appreciate your feedback, Wanda. Please contact us at 866-320-5477 if you would like to share any additional details we can take into consideration.
R B.
Posted
They don't pay the installers that work for them
Response from Leaf Home Stair Lift· May 10, 2023
We pride ourselves on our professional service, but we can’t find any record of you in our system. If you have any questions or concerns, please contact us at 866-320-5477.
Charles R.
Posted
Don't use this company! I've been waiting forc6 months and have been lied to over and over. now they clain to have torn out abd redone the shower but they never have. They have messed up the bathroom so bad it isnt comforming any longer all because they installed it wrong in the begining. Now, some how they have gotten the loan approved which isnt to happen without my approval. they've been out 4 times and have not dealt woth the 2 major issues. didnt use correct mold resistant sheetrock to height required and made the shower 4 inches wider then the contract calls for which makes it onlyv12vinches from the toilet. they scratched the vanity, floor wall and ceiling. very unprofessional work and the management has lied to me. going to get a lawyer if not resolved soon. Again, dont use this company!!! The company asked for more info after the review but only called me directly once and I was at work and couldn't take the call. I was pretty specific on here and they have lots of pictures supporting the failure! Again, I don't recommend this company!
Response from Leaf Home Stair Lift· May 1, 2023
We certainly understand your concerns and would like to help, Charles. We can assure you that we have relayed your customer information to our support team, and someone will be reaching back out shortly. If you'd like to speak to a member of our team, please call 866-320-5477 or email us at [email protected].
SHARON SCHREIBER daughter L.
Posted
Very disappointing starting with the sales guy selling the fact that they don’t contract work out they have their own employees. Our installer said he is a 3rd party and self employed. This guy never put down any floor protection, coming in and out of house with wet boots and insulation embedded in floors. He went downstairs made a mess, never covered anything or put back table he moved. Sales guy said they clean up everything as my mom is 93 and that was a selling point. He broke a glass shelf, gouged the bathroom floor, and door, and damaged the ceramic toilet holder which I made him at least calk. Also a glass hanging planter broke and all he could say was it’s old. Contractor wrote out a note stating he would replace glass but have never heard back from him. He told me he honestly didn’t have the money to get the glass until he gets paid for this job. I made him clean up some stuff, and he told me that the sales guy should have never told me he would. He doesn’t know any of the sales people he said he had to go thru that company’s training however that’s it. As far as I’m concerned they misinformed my mom who spent her life savings on this, and had to deal with cleaning up for days! The shower looks nice but I would never have had this done if I’d know what I know now. Matter of fact she had a couple friends who were looking for showers but she said she couldn’t recommend this company.
Response from Leaf Home Stair Lift· Apr 21, 2023
Thanks for sharing your feedback, Lori. Your mother's experience is an uncommon instance, and we’ll do better in the future. We have relayed your mother's customer information to our support team but if you prefer, you can also email us directly at [email protected].
Paul V.
Posted
The size of the shower pan was written up different than discussed. The crew left a mess and the shower walls stick out 4 inches more than the floor pan. We have called in a complaint but not heard back yet. The shower water control looks cheap and unfinished.
Response from Leaf Home Stair Lift· Apr 19, 2023
Thank you for letting us know about this, Paul. We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at [email protected].
Trudy J.
Posted
My bathroom is still not complete I can't connect anyone the numbers I call I get no answer I call them leave a message I still get no one calls me back ok at this point I am very much disappointed with your service just want my job complete why start a job and not finish it not good for business
Response from Leaf Home Stair Lift· Apr 17, 2023
We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail, Trudy. If you prefer, you can email us at [email protected].
Jeanne J.
Posted
We did not intend to purchase a lift at this time and the ultimate blame is with us. The salesman was informed of this but continued with what can only be considered a high pressure pitch. I recently had a stroke and, six months ago would have ask him to leave after after a few minutes. I didn't. The salesman knew that we didn't need a lift in the foreseeable future. The parts that we were shown weren't full size so didn't really picture the mass involved. What we ended up is a machine that we don't need or use now and makes our stairs multiple times more dangerous to walk on than they were. I feel that the salesman should have recognized our situation and not pushed.
Response from Leaf Home Stair Lift· Apr 13, 2023
Your experience is an uncommon instance, and we’ll do better in the future, Jeanne. We invite you to contact 866-320-5477 or email [email protected] to review in more detail.
Irma L.
Posted
Original restroom remodel very bad. Second crew did not show up when said and was late when they did show. Shower fixtures do not match, water pressure too low to shower, floors are scratched, trash left on the yard.
Response from Leaf Home Stair Lift· Apr 6, 2023
Your experience is an uncommon instance, and we’ll do better in the future, Irma. We invite you to contact 866-320-5477 or email [email protected] to review in more detail.
