Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

I had a problem getting anyone to contact me after I called the main office and put in a report that the chair battery was dead. It took 3 calls to get a response. When I finally did get a gentleman to answer my call, he was great and helped me set up an appt. (that same day) to get someone out to my house to fix my problem. The repair person was also genuinely nice and gave my chair a full inspection to be sure that was only problem. So grateful to those 2 gentlemen.

One of my chairs was making a strange clicking so I called in a work order. They sent someone out and they said there wasn't much could be done, it was just a clicking the chair was fine. I also found out that day that after 1 year I would be charged a service charge and other things I was not aware of. I had asked the salesman directly about this when I bought the chairs and was told I would never pay a service charge. He told me that's the reason were higher than most companies, there no hidden fees later. My Year would be up in two months and I wanted the chair repaired before that date so that I wasn't stuck with a charge after words . After speaking to the right person or persons, The technician came back and called the warranty company who is replacing the chair. I am happy with the work and service group but still upset with the salesman

Good product, on expensive side. Service response needs improvement. Had a problem with chair hitting wall and it took 6 calls to get them to come out and adjust it. Works great now.

Some confusion on time and date of installation. Manager sent instructions to wrong installer with the same first name. The installer took his time to make sure everything worked OK We are satisfied with the stairlift operation and quality so far

Installer installed the stair lift (12' straight, indoors) quickly (two hours) and correctly. Stair lift works properly as designed, but I wish it ran about twice as fast as it does, but it better walking. Also, it's more expensive than other comparable stair lifts. The bottom line is that I'm satisfied with my purchase. Thanks for asking.

A bit rough getting to a manager about scheduling. When finally get scheduled, the installer wasn’t prepared to install an outlet per contract. Had to wait another day or two for a different installer who was able to do the electric outlet. He did a very nice professional job with the electrical outlet. The stair glide was installed and tested. We we shown how to operate it. Overall pleased with this install. So far it operates just fine.

Leaf Home Safety was the only company to offer a stair lift system that would work on our steep stairs. It is a well-made product at a good price. The installation only took about 1-hour. The system is easy to operate and care for with no oil or grease required. Plus, it has a life-time warranty.

It was very fast from speaking to the sails rep to the install only took 3 days.