Poor
427 reviews
LawnGuruHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LawnGuru makes outdoor home services simple. We connect homeowners with trusted local professionals for lawn mowing, yard cleanup, snow removal, and a variety of other outdoor services.Customers can get pricing, book service, manage appointments, communicate with their pro, and receive photo updates, all from the LawnGuru app or website. Whether you need recurring lawn care or help with a one-time project, LawnGuru gives you a convenient way to get the job done without the hassle of calling around for quotes.Every service is backed by the Guru Guarantee, giving you added confidence that your outdoor work will be completed with quality and care.
LawnGuru (lawnguru.co) has 427 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 189 reviews with 1 star · Clear filters
nagi S.
Posted
the worst service ever! I hired them for snow removal and last time the snow stopped at noon and they didn't,t show up I called them by 3 o'clock they said will be there in 1 hour but they come after 9 pm. they are un-responsible and they didn't even clean the driveway well. never do service with them again. don't waste your money.
John
Posted
Terrible service - snow plow didn’t show day following end of storm. Messages not answered and voicemail full. Avoid this company
Ed B.
Posted
Don't waste your time. This has to be the worst of the worst. Promised snow plow never arrived. This isn't the first time that has happened with these guys. If I could rate them 0 I would have but that option didn't exitst.
James T.
Posted
Never Use them. I couldn't give a zero so a 1 it is. They sent someone named "Brandy M" to come out and cut my lawn. They missed cutting 25% of my lawn. Ok stuff happens so I contacted customer care who told me after I sent 6 pictures that my claim was NOT VALID and I was outside the 48 hour window. The whole reason I used them was I was traveling and didnt see the neglect until after their 48 hours.
B S.
Posted
After cutting my grass 2 weeks ago, there was a broken sprinkler head in my back yard. They are refusing to acknowledge responsibility and further refusing to fix it.
Michele
Posted
I have used their mowing service a handful of times when my husband was working a lot. Normally, they do a good job with the exception of promising they would be out that same day and not showing up until the next day. This last time, however, I received a terrible job. Parts of my grass weren’t cut, they didn’t weed whip around things and to my surprise, we were charged a $25.00 overgrowth charge without any notice. First of all, my husband cuts the grass weekly and would NEVER allow it to get over their 6 inch mark and when I contacted the company and asked them for some kind of proof, they send me pictures of the guy mowing my lawn. They refused to refund my money and offered to give me a $10.00 credit. The credit is useless because I will never be using them again.
Gabrielle L.
Posted
First time,met the guy..told him what I wanted done..was told HE would ALWAYS cut my yard. 2Nd. Time it rained..3 days later no show/no communication and the send this woman WHO NEVER CUT THE GRASS..then it's "send us pictures of the lawn"..WHY when I had NO BEFORE pictures..I sent them..they sent me " we did not recieve your photos" that BS..so I'm out 53$ and some change..DON'T USE THE AI COMPANY
Lauren T.
Posted
I gave this service so many chances and if I could give it 0 stars I would. The app is not well built and causes so many issues between customers and providers. Not to mention, its chaotic. I gave this app 4 chances and every single time I was told someone picked up my job and was on their way, no one showed up and I had to reach out to support. When someone did show up, most recently, it was at 6:45 am on a Saturday. The job was supposed to have been done on Monday- 5 days ago. I have told everyone I know to avoid this service.
